Charles Berrouet
Charles Berrouet Ins Agcy Inc
Philadelphia, PA 19104-1726 Between Haverford Ave/ 40th st and Spring Garden st
Contact me to schedule a virtual meeting
Charles Berrouet
Charles Berrouet Ins Agcy Inc
About me
Office Info
Location
3933 Lancaster AvenuePhiladelphia, PA 19104-1726
- Parking: In front of building
- No steps/stairs
Contact me to schedule a virtual meeting
- (215) 921-8029
-
(215) 921-5629
Get a quote today
Office Info
Location
3933 Lancaster AvenuePhiladelphia, PA 19104-1726
- Parking: In front of building
- No steps/stairs
Contact me to schedule a virtual meeting
- (215) 921-8029
-
(215) 921-5629
Insurance and Financial products offered
Call us 24/7 at (215) 921-8029
Our mission
Our team
Meet the team
Viewing team member 1 of 14
Scarlet Gomez
Commercial Insurance Representative
License #900287
About me
Agency Leadership Team
Scarlet began her journey with State Farm in June 2019, bringing valuable experience from the automotive retail industry and a natural ability to guide others. She’s especially helpful when it comes to navigating the steps of buying a new vehicle, ensuring it’s properly covered with auto insurance, and understanding the registration process. Born in Venezuela and proudly rooted in Dominican heritage, Scarlet moved with her family from New York City to Philadelphia at a young age.
As a bilingual speaker of English and Spanish, she genuinely enjoys connecting with Spanish-speaking neighbors across the Philadelphia region, making every conversation welcoming and clear. Scarlet supports a wide range of insurance needs, including home, health, life, and commercial coverage. She’s particularly known around the Charles Berrout State Farm Agency for her deep knowledge of business insurance. Don’t hesitate to reach out to Scarlet with any coverage questions you may have.
Outside of work, she loves hiking, discovering new food spots around the city, and spending time with her brother. Whether you're starting a new chapter or simply need guidance on your insurance, Scarlet is here to help.
Viewing team member 2 of 14
Stephanie Depestre
Customer Service Manager
License #1148049
About me
Customer Experience | Service Team
Stephanie graduated from Temple University in 2017 with a B.A. in Sociology. Born in Brooklyn, New York, she grew up in Philadelphia and is a proud Haitian American with a love for Caribbean culture.
Stephanie enjoys hiking, making crafts, painting, eating new foods, and exploring new places. She has spent over 6 years servicing Philadelphia and surrounding counties by providing parenting education and positively impacting the community, which translates to her friendly, patient, and compassionate care for others. Being in a new career field, she is excited to connect with our customers and provide quality care and service so that our customers feel secure in their auto and home insurance.
Ready to review your options? Call our office to speak with Stephanie.
Viewing team member 3 of 14
Marybeth DeYenno
Insurance Account Representative
License #991838
About me
Agency Leadership Team
MaryBeth serves as our Customer Experience Specialist and Training Manager, a role where she proudly leads our training department and enhances customer interactions. She holds two Bachelor’s Degrees in Law and Psychology from Pennsylvania State University, complemented by over 15 years of experience in Customer Service.
MaryBeth has a passion for sports and vintage cars, enjoying her free time building them with her father and hiking with her dog during the warmer months. With her always sunny demeanor, MaryBeth strives to help all customers to the utmost of her abilities, ensuring clear understanding of their insurance policies and services. Ask for her at our Philadelphia, PA State Farm office; she will not disappoint!
Viewing team member 4 of 14
Rohan Rindani
Customer Relations Representative
License #1265347
About me
Customer Experience Team
Rohan joined the Charles Berrouet State Farm Agency after relocating from Ohio to Philadelphia, bringing with him a strong background in financial services. A proud graduate of The Ohio State University, Rohan holds degrees in both Marketing and Music Performance, blending creativity with thoughtful recommendations in every conversation. He’s known for being efficient, focused, and always ready to help.
Whether you need support with everyday coverage like renters insurance or something more complex, Rohan is here to make the process as smooth and easy as possible. If you’d like help reviewing your coverage, contact our Philadelphia office to speak with Rohan.
Outside the office, you’ll find him playing music, exploring new spots in Philadelphia, or enjoying time outdoors.
Viewing team member 5 of 14
Lenecia Pace
Customer Relations Representative
License #1073723
About me
Customer Acquisition Team
Le’Necia is a dedicated Customer Relationship Specialist with over 12 years of experience in customer service, including four years specifically focused on Property & Casualty (P&C) insurance. She combines professionalism, creativity, and strong analytical skills to provide personalized service tailored to individual needs.
Le’Necia is known for her exceptional communication skills and her ability to explain complex insurance options clearly, helping people make informed decisions about their home, auto, and P&C coverage. She values transparency and works diligently to ensure everyone feels supported and confident in their insurance choices.
Committed to ongoing learning and service excellence, Le’Necia contributes significantly to the team by enhancing customer experiences and helping protect what matters most. If you’d like help reviewing your coverage, contact our Philadelphia, PA State Farm office to speak with Le’Necia!
Viewing team member 6 of 14
Erin Hatcher
Customer Relations Representative
License #1292848
About me
Erin joined the Charles Berrouet State Farm Agency in January 2024 with the goal to ensure no policyholder feels like just a number. She is eager to provide personalized support and committed to helping individuals find the right auto or life insurance coverage for their unique circumstances. You’re welcome to call our Philadelphia, PA office to speak with Erin about your coverage needs!
In her free time, Erin prefers to stay at home with her fiancé, cats, and senior dog, watching movies and working on a mountain of craft projects as gifts for her loved ones.
Viewing team member 7 of 14
Robert Stoker
Account Representative
License #1310653
About me
Customer Experience Team
Robert is a recent Temple University graduate with a degree in Finance. With five years of customer service experience, he brings enthusiasm, a positive attitude, and a commitment to helping customers with their insurance service needs. Robert enjoys building relationships, answering questions, and helping customers stay informed as their needs change.
A lifelong Philadelphia sports fan and food enthusiast, Robert enjoys exploring new restaurants and staying active through hiking, pickle-ball, and basketball. His approachable personality and eagerness to help make him a welcome addition to our team
Viewing team member 8 of 14
Jennifer Schofield
Account Representative
License #1341618
About me
Customer Experience | Team
Jennifer brings over 20 years of experience in office operations, customer support, and team coordination to our agency. Known for her patience, dependability, and attention to detail, she enjoys helping customers navigate questions and service needs with clarity and care. Jennifer believes that great customer service starts with listening, understanding individual needs, and following through.
Outside the office, Jennifer is a proud mother of two and a passionate advocate for autism awareness, understanding, and acceptance. She values empathy, inclusion, and meaningful connections, qualities she brings to every customer interaction.
Viewing team member 9 of 14
Crystal Thacker
Agent's Executive Assistant
License #1285819
About me
Agency Leadership Team
With 15 years of work experience in education, Crystal has built a career grounded in communication, organization, and a deep commitment to helping others succeed.
As the Executive Administrative Assistant at the Charles Berrouet State Farm Agency, she is a vital support to the team. Crystal applies her problem-solving skills, attention to detail, and ability to multitask to support daily operations, from managing agency reporting to administration and other important support functions, ensuring efficient agency operations and outstanding customer support. Call our Philadelphia office to talk through your insurance options with Crystal!
Crystal is from Tennessee and enjoys spending time with her family, including her husband and four children.
Viewing team member 10 of 14
Herline Pradere
Auto/Home/Life Insurance Rep
License #1178819
About me
Herline recently joined the Charles Berrouet State Farm Agency with a strong dedication to helping, educating, and uplifting others in their insurance journey. As a fluent speaker of both Haitian Creole and French, she’s proud to support individuals and families in their preferred language, especially those from the local Haitian community and newcomers navigating their auto or home insurance options.
Originally from New York, Herline brings a background in Business Administration and Health Services, along with a kind and passionate energy that immediately shines through. Though new to the Philadelphia area and the insurance world, she’s already making a meaningful difference through her clear communication, resourcefulness, and enthusiasm for serving others. Herline is happy to answer questions. Contact our office to start the conversation.
Viewing team member 11 of 14
Christopher Faircloth
Account Representative
License #1347298
About me
Customer Acquisition Team
Christopher is a dedicated, detail-oriented professional with a passion for helping people and serving the communities they call home. A proud resident of Brookhaven, PA, Chris takes pride in understanding customers' needs, providing clear and thorough information, and helping them explore insurance options that fit their individual circumstances. With a strong commitment to customer service and genuine care for others, Chris strives to make every interaction informative, welcoming, and positive.
Viewing team member 12 of 14
Virginia Badolato
Customer Relations Representative
License #333306
About me
Virginia has been a part of State Farm Agency since 1988 and enjoys her career as an associate as well as being part of an agency that develops relationships over generations with families. State Farm insured’s are individually important to Virginia. She will go the extra mile for the insured and is also a Notary Public in the state of PA.
Viewing team member 13 of 14
Anisia Velasquez
Customer Relations Representative
License #443053
About me
Anisia brings over 20 years of insurance experience to our team, including the past seven years as a remote Customer Service & Operations specialist. She is passionate about building strong relationships, helping customers with confidence, and offering a flawless customer experience that truly make a difference.
A “Delco” local, when not working, you’ll likely find her outdoors—whether hiking, fishing, camping, or exploring new places with her family. She believes in patience, teamwork, and creating positive experiences, both in the community and for our customers!
Viewing team member 14 of 14
Audrey Smith-Rowland
Customer Relations Representative
License #1273461
About me
Customer Experience Team
Audrey joined State Farm and the insurance world in July of 2022, bringing over a decade of valuable retail customer service experience. She is thrilled to be a part of our Customer Experience team, where she diligently works to ensure your insurance policies are accurate and up to date. Have questions? Contact our Philadelphia, PA office to connect with Audrey!
Outside of work, Audrey enjoys crocheting, painting, and spending plenty of time outdoors. A native of Baltimore, MD, she loves spending time with her fiancé and cat.
Current openings
This opportunity is about potential employment with an independent contractor agent who solicits applications for State Farm products and services, and does NOT result in employment with any of the State Farm Insurance Companies. The employment selection decision, terms and conditions of employment (such as compensation and benefits) are all determined solely by the independent contractor agent.
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