State Farm® Insurance Agent Charles Berrouet

"Great experience reviewing my policy today! Thank you!"

"Above and Beyond Service from Rohan Rindan!

I cannot say enough good things about State Farm staffer Rohan Rindan. After dealing with frustrating discrepancies across my multiple auto policies with State Farm owner and other past staff, Rohan actually understood how positive customer service skills are important and essential to ANY Business. I was deeply disappointed with how my previous concerns were mishandled which caused more out of pocket charges for a rider I thought I had all these years, recently finding out I did not.

As someone who has never missed a single payment since opening my policies in 2019, I felt as though my business didn't matter to the owner-agent, and my past phone calls were far from pleasing. Navigating insurance issues is never easy, and I was genuinely on the verge of canceling my policies and moving my business elsewhere.

Everything changed when I worked with Rohan. He showed true customer service skills and understood that taking the time to listen makes all the difference—especially for clients like myself who value straightforward, respectful service. Rohan took my concerns seriously, walked through my auto and homeowners policies with care, and made me feel valued as a long-standing customer.

Thanks to his patience, professionalism, and dedication, I decided to stay with State Farm. If you need someone who actually listens and delivers top-notch customer service, I highly recommend reaching out to Rohan Rindan!"

"She was so nice she explained Me she was professional and she had patient with me this is the type of person that you need in a company very professional"

"The customer service is patient, genuine, scrupulous, They actually listen and make you stop fretting. I would recommend them to any person of any budget and age."

"I had a wonderful experience interacting with my State Farm agent. She was very knowledgeable about the company and very caring about my needs."

"I spoke with Stephanie from Charles Berrouet StateFarm to review my policy. She was very helpful in discussing options for my family and notified me of the dividend payment. Appreciate her assistance!"

"Herline was a good person with helping me get my coverage that I needed for my car!!"

"Scarlet was amazing. She was patient with us and took her time to thoroughly explain the policies to us. She never made us feel rushed. Would recommend getting in touch with her for all your insurance needs."

"Very helpful and responsive team!"

"I have been with Charles Berrouet - State Farm Insurance Ageny for about 7 years and they are absolutely the best insurance company ever. I don't say "CAR" insurance because there is so much more. There is renters msurance for ourbhuge marvel collection. Life insurance for my husband. . Pet insurannce which had Stephanie and I crcking up because i have a pitbull with sleep agression and a 7 yr old English Bulldog who breaths like a horse, and going blind. Totally uninsurable lol. my 2 big boys. It would cost more than my car insurance. .I go to Charles Berrouet - State Farm Insurance Agent
LANCASTER AVE. PHILA. PA .I spoke with Stephanie is very knowledgeable and kind and funny. She told me all about the new dividend checks. YES! It is true. STATE FARM is really giving money back to their customsrs . More companies need to learn from State Farm's kindness , philanthropy and understanding that things happen in this crazy nrw world. And Stephanid was also from Philadelphia, which was a plus because she could emphasize what we go through in this city of low pay and high utiliy prices . And they are giving back to America. The are way better than that group of boat bundlers and even emu and the cute ittiby bibbity guy lol. STEPHANIE WAS AWESOME. Charles Berrouet - State Farm Insurance Agent is awesome. Oh and now they are offering 401 k plans, WHAT!!?? which is perfect for self emplyed people like my husband because we had know clue what to do🤔 . Im looking forward to our personal call with Mr Berroquet next week. He is well versed in this business and has a great staff. Stephanie knew her sh@t !!! She understood completely that I wanted my fiance there because we both have questions and I know the quotes will fit in our budget. An A+ company, even to the point of giving customers a lil wiggle room to get the full monthly bill paid without tacking on a bunch of surprise fees. As a state union worker I absolutely recommend calling Charles Berrouet - State Farm Insurance Agent on Lancaster Ave and especially asking for Stephanie . You will become a very happy customer . 🫡🇺🇸🇺🇲"

"Switched to new servicer."

"Stephanie is always available to answer my questions and she is a joy to work with."

"She the best agent I had for a while
She joyfully and professional
Very satisfied"

"Awsome review"

"Daniel is great! Saved me time and money!"

"Lenecia did a good job and she’s a professional"

"Stephanie was absolutely amazing! She was patient, understanding, and took the time to explain everything to me in a way that I could actually understand. She helped me understand exactly what I was paying for and made sure I felt comfortable with everything. I really appreciate her time, patience, and willingness to help. Great customer service!"

"Very satisfied"

"Great and helpful. Stephanie is the best :)"

"Rohan did a great job helping me get cheaper and better insurance! And excellent customer service"

"Ive always had positive interaction at this office. Stephanie and Scarlett are great!!!"

"My agent was very helpful very respectful."

"Stephanie was great and patient. Really helped us out with! :)"

"It was great and I got the best help I could ever get. She was very helpful in getting me the best insurance because she listened to what I wanted and executed perfectly. Herline, your the best thank you."

"Stephanie is very knowledgeable, kind and patient. She is a great agent!"