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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Luck Hives

March 19, 2026

5  out of  5
rating by Luck Hives
"Everything was good fast and everyone was so friendly. Glad I’m back at STATE FARM"
We responded:
"Thanks so much for the fantastic rating, Luck! We are so glad you had a positive experience with us here on State Farm Agent Charles Berrouet’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Ahmad Branham

March 18, 2026

5  out of  5
rating by Ahmad Branham
"Scarlet was awesome, made sure any answer I had got an answer."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Charles Berrouet’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Lynda Lloyd

March 14, 2026

5  out of  5
rating by Lynda Lloyd
"He demonstrated extensive knowledge and provided valuable assistance."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Charles Berrouet’s Team. "
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Jeffrey Collick

March 12, 2026

5  out of  5
rating by Jeffrey Collick
"Herline - warm welcoming presence. Very knowledgeable and patient and down to earth. I received a great offer and could not pass it up. Might be the lowest offer I ever had to pay insurance wise from the dark days of my insurance history several years ago. I hope these prices offered today can stay where they are, if not cheaper! 🙏🏾 I am grateful today for Herline’s professionalism and directing me legitimately in detail on the questions I had to the best of her knowledge. Very well done."
We responded:
"Jeffrey, thank you so much for taking the time to write such a wonderful review about your experience. We are thrilled to hear that Daja provided you with exceptional service and made a positive impact on your day. Daja's dedication and persistence in reaching out to you, even during inconvenient times, truly exemplify her commitment to helping customers like yourself. We are delighted that her down-to-earth and relatable personality resonated with you, especially during a tough time. It's heartwarming to know that her efforts and the offer she presented brought you joy and a renewed sense of hope. We greatly appreciate your kind words and will make sure to pass on your feedback to Daja and her team. Rest assured, we understand the value of having outstanding professionals like her on our team, and we will continue to support and appreciate her efforts. Thank you again for choosing Charles Berrouet State Farm and for sharing your positive experience. We are here to assist you whenever you need us. "
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John Wesley

March 11, 2026

5  out of  5
rating by John Wesley
"Great service"
We responded:
"John, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Charles Berrouet’s Team is just a call or email away!"
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leah velez

March 6, 2026

5  out of  5
rating by leah velez
"had a great experience with Charles Berrouet He explained everything so that I could understand what my policy was entailed he went over everything in great details. He was very kind. he was patient with me since I was unsure of a lot of things, and he put me at ease"
We responded:
"Thanks so much for the fantastic rating, leah! We are so glad you had a positive experience with us here on State Farm Agent Charles Berrouet’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Zachary Abrams

March 3, 2026

5  out of  5
rating by Zachary Abrams
"I wanted to express the very great services I had with Scarlet, she was very professional and personable. Stephanie helped me out too!"
We responded:
"Zachary, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Charles Berrouet’s Team—we are always here to help!"
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Zanayja M.

February 28, 2026

5  out of  5
rating by Zanayja M.
"Scarlet was a huge help! She took the time to explain everything clearly and made sure I understood my options. I never felt rushed or confused. I really appreciated her guidance and support it made the whole process so much easier. Highly recommend this team!!"
We responded:
"We appreciate your review, Zanayja. We are so happy that you had such a wonderful experience with State Farm Agent Charles Berrouet’s Team here in Philadelphia ! "
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E G

February 26, 2026

5  out of  5
rating by E G
"Been a policy holder for 7 years, and the team has always been responsive, answered questions, and helped me find the right level of coverage needed. Shout out to Rohan for taking a moment discuss and explain my current policy and what exactly is needed for coverage. Appreciate it!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Charles Berrouet’s Team here in Philadelphia . "
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Michelle Nowacky

February 23, 2026

5  out of  5
rating by Michelle Nowacky
"Stephanie was very helpful. She answered all my questions and helped to update everything to my liking. She was also patient and flexible with rescheduling our call to fit my schedule."
We responded:
"Thank you for the amazing review, Michelle! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Leandre Reddick

February 10, 2026

5  out of  5
rating by Leandre Reddick
"Charles is the man- thank for all.you are doing for our family"
We responded:
"Thanks so much for the amazing review, Leandre! We really appreciate your support here in Philadelphia . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Phil Jackson

February 6, 2026

5  out of  5
rating by Phil Jackson
"Herline Pradere was very helpful and friendly. Great service!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Charles Berrouet’s Team. "
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Tashiana Wesley

January 30, 2026

5  out of  5
rating by Tashiana Wesley
"Awesome Customer service, Very professional Very helpful Thank you soo much Scarlet C Gomez"
We responded:
"Thanks so much for the fantastic rating, Tashiana! We are so glad you had a positive experience with us here on State Farm Agent Charles Berrouet’s Team. If there is anything we can do for you in the future, just give us a shout! "
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William Winder

January 16, 2026

5  out of  5
rating by William Winder
"Stephanie was amazing! She really helped me n out even though I'm not with this agent office. State Farm really cares for their customers."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here on State Farm Agent Charles Berrouet’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help! "
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Kiera Carrington

January 12, 2026

5  out of  5
rating by Kiera Carrington
"Daja is awesome!! Very great customer service! She is the best!!!!"
We responded:
"Dear Kiera, Thanks for choosing us and leaving such a great review! We're always happy to help so don't hesitate to contact us if you ever need anything. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Thanks again and we look forward to seeing you again soon."
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s w

January 12, 2026

5  out of  5
rating by s w
"Rohan was very helpful for an update to payment options for my father in law! I would recommend this office to others!"
We responded:
"Hello S, Thanks for the great review! We truly appreciate your recommendation and will work hard to continue going above and beyond! We hope to continue exceeding your expectations with great service. See you soon!"
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Chris Paul

January 10, 2026

5  out of  5
rating by Chris Paul
"Great altitude!"
We responded:
"Hello chris, Thank you for taking the time to share your experience. We're thrilled that we left such a great impression! Please reach out to us with any additional questions or comments! See you next time!"
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Kiara Bryant-Sawyer

January 9, 2026

5  out of  5
rating by Kiara Bryant-Sawyer
"I spoke with Mr. Berrouet today about my Policy being more beneficial to me. He did a wonderful job explaining all the wonderful benefits that I will be receiving on my policy; I will be very satisfied going forward with this. Thank you !"
We responded:
"Hey Kiara, Thanks so much for taking the time to share your positive experience! We are happy to read that our team has been able to provide exceptional service for you. We hope to continue exceeding your expectations with great service. "
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Yullio Robbins

January 9, 2026

5  out of  5
rating by Yullio Robbins
"Rohan has been great! Definitely i am a very pleased customer"
We responded:
"Dear Yullio, We appreciate the time you took to give us such a great rating! It's feedback like yours that reminds us why we do what we do. We're glad you had a great experience and we look forward to continuing to exceed your expectations! It was a pleasure to serve you."
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Izettar Summers

January 8, 2026

5  out of  5
rating by Izettar Summers
"Rohan was great! Always appreciate the help that this office is able to give me."
We responded:
"Hello Izettar, We appreciate the time you took to give us such a great rating! We value your feedback and look forward to seeing you again soon! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Please let us know what we can do for you in the future."
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PROJECT YUSUF 2030 with Isa Mateen

January 7, 2026

5  out of  5
rating by PROJECT YUSUF 2030 with Isa Mateen
"Great office highly recommend"
We responded:
"We are grateful and appreciate the time you took to leave your review. We are happy to read that our team has been able to provide exceptional service for you. Please reach out to us with any additional questions or comments! It was a pleasure to serve you."
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Ronald Jean

January 6, 2026

5  out of  5
rating by Ronald Jean
"My experience with Herline was great"
We responded:
"Hi Ronald, Thanks for choosing us and leaving such a great review! We value your feedback and look forward to seeing you again soon! As always, our team is looking forward to your next visit. See you next time!"
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Richard L Johnson Jr

January 6, 2026

5  out of  5
rating by Richard L Johnson Jr
"I’ve had the greatest experience with Her Line she was very helpful and patient and polite and very knowledgeable thank you miss Pradere"
We responded:
"Hello Richard, Thanks so much for taking the time to share your positive experience! It is truly touching to know you think so highly of us! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Thanks again and we look forward to seeing you again soon."
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Lauren

December 31, 2025

5  out of  5
rating by Lauren
"I had an incredible experience with Herline! She went above and beyond in customizing my insurance policy for the best possible rate and coverage. She comprehensively and honestly answered my questions and explained the specifics — both financial and safety — of my combined auto-renter’s policy. With Herline’s expertise and guidance, we finalized a policy that met my physical, emotional, and financial needs. In a world where “customer service” has a negative connotation, Herline is a diamond in the rough. Not only a master of her work, she went above and beyond the status quo to create a meaningful human connection with me. Though we only spoke by phone, her kindness, patience, and compassionate are palpable. It’s special to have the pleasure of speaking with someone like Herline. In an increasingly disconnected world — and with the risk of sounding jaded — Herline assured me that people do sincerely care and want to help. Writing this review was an absolute pleasure. Herline seriously made my day brighter. Please give her a well-deserved raise (not a pizza party)!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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David Purdie

December 22, 2025

5  out of  5
rating by David Purdie
"Stephanie and Evelyn have been very helpful every time I walk in I'm always greeted with a smile and perfect assistance."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"