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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Eric Rivera

July 10, 2026

5  out of  5
rating by Eric Rivera
"The agent that was helping me explain everything and clear detailing how certain things I was going to leave out were very important and I appreciate it to help"
We responded:
"We are so happy we could advise you well."
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Mark Lawrence

July 10, 2026

5  out of  5
rating by Mark Lawrence
"Rohan did a great job helping me update my insurance!"
We responded:
"Mark, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Charles Berrouet’s Team is just a call or email away!"
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Charles Farley

July 9, 2026

5  out of  5
rating by Charles Farley
"Stephanie was very
patient and kind. She helped me with all the paperwork I needed and even helped me set up a state farm account and my safe abs save discount. Charles, Stephanie deserves a raise!

Daniel and Rohan just helped me get back with the agency and did a great job!"
We responded:
"Charles, thank you for your fantastic review! We’re so glad to hear that Stephanie provided you with such patient and kind service. It’s great to know she was able to assist you with the paperwork and help you set up your State Farm account and Drive Safe and Save discount. We truly appreciate your feedback, and we will certainly pass along your kind words to her. If you need anything else, feel free to reach out anytime!"
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Lia Knox

July 9, 2026

5  out of  5
rating by Lia Knox
"Stephanie was extremely helpful!"
We responded:
"Welcome to our world class service!"
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Legrand Edmond

July 9, 2026

5  out of  5
rating by Legrand Edmond
"Wow, those people know what they are doing. Very professional and effective all around"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Ateya White-Lampley

July 8, 2026

5  out of  5
rating by Ateya White-Lampley
"Herline was great and very helpful! She explained everything thoroughly!"
We responded:
"Thank you so much for the 5-stars, Ateya! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Craig Jackson

July 8, 2026

5  out of  5
rating by Craig Jackson
"Charles is great he sent me a birthday card! Stephanie in the office is my girl she always helps me out!"
We responded:
"Thank you for the fantastic review, Craig! We are always here to help with your insurance needs here in Philadelphia . "
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patrice dyall

July 8, 2026

5  out of  5
rating by patrice dyall
"I switched to State Farm to save. They offered the best quotes. They also didn’t have an extra fee deposit to pay to start policy, unlike other companies. I got a really good rate quote online. But Scarlet reached out and began reviewing my info to see if she could help me get a better rate. She did just that. Fast forward to today, I am still a State Farm customer and happy. Any new policy changes i can call/email/text the office and get help in a timely manner.

Everyone working in the office is super nice, but STEPHANIE she's a gem, very down to earth, knowledgeable and helpful with a dope personality. Its always all laughs and smiles when we speak. She's awesome"
We responded:
"Hello Patrice, we are delighted to onboard you to our agency with nothing but the best care. Thank you for rewarding us with your words of satisfaction "
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shabby arora

July 7, 2026

5  out of  5
rating by shabby arora
"Mr Charles was knowledgeable and helpful . Made the process super easy~ nitish Arora"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Charles Berrouet’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Philadelphia ."
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Ekan Belo-Osagie

July 2, 2026

5  out of  5
rating by Ekan Belo-Osagie
"Lenecia was so helpful and conversational! She let me know all of the services Statefarm provided, really appreciated her help"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Charles Berrouet’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Philadelphia ."
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Eric MacNeill

July 1, 2026

5  out of  5
rating by Eric MacNeill
"Lenecia provided excellent customer service! I called to update billing information and account information."
We responded:
"Eric, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Charles Berrouet’s Team—we are always here to help!"
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Lefevre Bolden

July 1, 2026

5  out of  5
rating by Lefevre Bolden
"Stephanie and Scarlet really helped me out in the office and explained my coverages to help me understand what I have."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Charles Berrouet’s Team! We deeply appreciate your kind words here in Philadelphia . "
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EagynNailo

July 1, 2026

5  out of  5
rating by EagynNailo
"Rohan was quick and efficient at helping me add my new vehicle to my policy."
We responded:
"Thank you for your kind review of State Farm Agent Charles Berrouet’s Team. We appreciate it!"
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Felicia Hampton

July 1, 2026

5  out of  5
rating by Felicia Hampton
"I have been a customer with charles berrouet at State Farm and I must say the service is excellent thanks to all the workers"
We responded:
"We look to continue giving you this excellent service over the years!"
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Daniel Cearley

July 1, 2026

5  out of  5
rating by Daniel Cearley
"Very knowledgeable explained everything in detail, polite, and friendly"
We responded:
"We are grateful for your 5-star review, Daniel! Thanks for taking a moment to share your positive rating of State Farm Agent Charles Berrouet’s Team here in Philadelphia . "
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Connie Herrera

July 1, 2026

5  out of  5
rating by Connie Herrera
"Lenecia was very well spoken very helpful. Thank you"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Charles Berrouet’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Philadelphia ."
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Claire Brown

June 30, 2026

5  out of  5
rating by Claire Brown
"Ask for Rohan!!! Called for Renter's Insurance and Rohan was great, super nice, super informative about what I was paying for (especially helpful for a first-time buyer), did a ton of extra work to find me the best product. I'll definitely be calling this agency next time I need to buy insurance, and I'll be telling all my friends to call this agency as well!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Vishna Council

June 30, 2026

5  out of  5
rating by Vishna Council
"Great & friendly service. Herline did a cross state transfer for me and explained each step and got my policy at an affordable rate."
We responded:
"Vishna, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Charles Berrouet’s Team—we are always here to help!"
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Chrisannan Pierre

June 30, 2026

5  out of  5
rating by Chrisannan Pierre
"Stephanie and Rohan have great communication skills and have been helping me understand, work through, and save money on my policy as a 22 year old!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Charles Berrouet’s Team. "
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Sharon

June 30, 2026

5  out of  5
rating by Sharon
"Scarlet did a great job setting up my policies and Rohan did a great job helping me cancel my old policy!"
We responded:
"Wow, thank you for the 5-star review, Sharon! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Laura Desimone

June 29, 2026

5  out of  5
rating by Laura Desimone
"Rohan was very efficient. He talked me through my options. He handled my situation efficiently, he explained things very clearly and was very friendly and professional. Much appreciated."
We responded:
"Laura, thank you for your wonderful review of State Farm Agent Charles Berrouet’s Team!"
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Max Dugan

June 29, 2026

5  out of  5
rating by Max Dugan
"Scarlet and Stephanie provided excellent, professional, and friendly service. Mostly importantly, they figured out how to get me a great deal on auto insurance. Highly recommend!"
We responded:
"Thank you for taking the time to leave such a great review, Max. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Profile photo of Henry Koffa, Jr.

Henry Koffa, Jr.

June 27, 2026

5  out of  5
rating by Henry Koffa, Jr.
"The best experience I ever encountered.. Best deal, met all my concerns

Herlene is the best agent"
We responded:
"Henry, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Charles Berrouet’s Team is just a call or email away!"
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Brianna Teagle

June 26, 2026

5  out of  5
rating by Brianna Teagle
"Rohan and Stephanie displayed great customer service!"
We responded:
"Brianna, thank you for your wonderful review of State Farm Agent Charles Berrouet’s Team!"
Profile photo of Khalif Mink

Khalif Mink

June 26, 2026

5  out of  5
rating by Khalif Mink
"I got a chance to work with Rohan to update my insurance coverage, and he was fantastic. Knowledgeable, prompt and he gave appropriate insight regarding the different options I had to choose from."