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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kaitlyn O'Neal

Kaitlyn O'Neal

May 8, 2026

5  out of  5
rating by Kaitlyn O'Neal
"Very helpful! Always good at explaining my policy and helping in any way they can!"
We responded:
"Thank you for your kind review of State Farm Agent Charles Berrouet’s Team. We appreciate it!"
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Jonisha Brice

May 8, 2026

5  out of  5
rating by Jonisha Brice
"Scarlett was very sweet and pleasant. She knew how to hold a great conversation with me while also finding me the best deal possible for my life and auto insurance."
We responded:
"Thank you so much for the 5-stars, Jonisha! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Rasheen Murphy

May 8, 2026

5  out of  5
rating by Rasheen Murphy
"Scarlet was an excellent rep for this agency she explained everything in detail and worked hard to get me the best rate possible"
We responded:
"Thank you for the fantastic review, Rasheen! We are always here to help with your insurance needs here in Philadelphia . "
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Guilor Pierre

May 7, 2026

5  out of  5
rating by Guilor Pierre
"Great service"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Charles Berrouet’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Philadelphia ."
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Blake Thomson

May 7, 2026

5  out of  5
rating by Blake Thomson
"Stephanie was incredibly helpful and a pleasure to work with. She has a great personality that you can feel through a phone call. She is diligent and seems to have the customers best interest in mind. I will be sure to recommend her to any friends or family looking for new insurance options."
We responded:
"We are grateful for your business and thank you for choosing our team for your insurance needs. We ll continue to not disappoint!"
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Samuel Williams

May 7, 2026

5  out of  5
rating by Samuel Williams
"Mrs.Scarlet is the best agent over there at State Farm lol no disrespect to the others but she’s very Reliable, professional, and always available when needed she handles both my home and car insurance, and I feel completely confident knowing I'm in good hands. Truly a 10-star experience from start to finish."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Charles Berrouet’s Team. "
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Kort Walsh (2 Pints Glass LLC)

May 7, 2026

5  out of  5
rating by Kort Walsh (2 Pints Glass LLC)
"Rohan was a great team member that spoke to me yesterday. A gold star and standard for customer service. State Farm has been incredible last year and has been transportable positive force in my life compared to GEICO."
We responded:
"Kort, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Charles Berrouet’s Team is just a call or email away!"
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Ashleigh O'Connor

May 6, 2026

5  out of  5
rating by Ashleigh O'Connor
"I’ve been with Charles for over a decade, and he has always made sure I’m getting the best deal possible. He is kind, patient, and has such a pleasant spirit. Through him, I’m covered with State Farm for my business, car, and work compensation insurance. Highly recommend!"
We responded:
"Glad we exceeded your expectations."
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Jimmy O'Brien

May 6, 2026

5  out of  5
rating by Jimmy O'Brien
"Rohan was very helpful with everything over the phone 5/5 thanks so much"
We responded:
"We appreciate your review, Jimmy. We are so happy that you had such a wonderful experience with State Farm Agent Charles Berrouet’s Team here in Philadelphia ! "
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Jane Bernadyn

May 6, 2026

5  out of  5
rating by Jane Bernadyn
"Spoke with Stephanie today. Very knowledgeable about ways to save on insurance. She gave me awesome customer service."
We responded:
"Marybeth is great. Thank you for sharing your experience."
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Ebony Pinkney

May 5, 2026

5  out of  5
rating by Ebony Pinkney
"Charles and associates are very knowledgeable and helpful. They always inform of various helpful topics for discounts and ways to secure my insurance needs!"
We responded:
"Thanks so much for the amazing review, Ebony! We really appreciate your support here in Philadelphia . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Max Dugan

May 4, 2026

5  out of  5
rating by Max Dugan
"Extremely helpful, friendly, and professional, along with an affordable price. Highly recommend."
We responded:
"Thank you for taking the time to leave such a great review, Max. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Natasha Nottingham

May 2, 2026

5  out of  5
rating by Natasha Nottingham
"Herline was very helpful and accommodating to my insurance needs.. very pleasant I really enjoyed working with Herline.😄"
We responded:
"Dear Natasha, Thank you for your kind words about Herline! We're delighted to hear that she was helpful and accommodating to your insurance needs. It's wonderful to know that you enjoyed working with her. Her positive attitude and dedication to customer service truly make a difference. If you need any further assistance in the future, please feel free to reach out! Best wishes,"
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John Foster

May 2, 2026

5  out of  5
rating by John Foster
"Stephanie continuously provides excellent customer service by fielding any questions and outlining all available options. Highly recommend!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Charles Berrouet’s Team. "
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Greg

May 1, 2026

5  out of  5
rating by Greg
"You handled everything quickly and efficiently!"
We responded:
"Thank you for the fantastic review, Greg! We are always here to help with your insurance needs here in Philadelphia . "
Profile photo of DEBRA HOLMES

DEBRA HOLMES

May 1, 2026

5  out of  5
rating by DEBRA HOLMES
"I called in to get help with adding another policy to my insurance and Lenecia was a great help along with being very polite and professional."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Philadelphia to know that you had such a wonderful experience with us here on State Farm Agent Charles Berrouet’s Team."
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Cody Aldrich

April 30, 2026

5  out of  5
rating by Cody Aldrich
"Stephanie did a great job"
We responded:
"Thank you for the amazing review, Cody! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of May Lover360

May Lover360

April 30, 2026

5  out of  5
rating by May Lover360
"Those people know how to treat a customer, they treated me good & respectful. Thanks guys you're doing a job 👍, especially Ms Charles B.👏👍"
We responded:
"It is a privilege to serve you. Glad we could help with your auto, home and life insurance"
Profile photo of Denise Garbutt

Denise Garbutt

April 30, 2026

5  out of  5
rating by Denise Garbutt
"Easy to understand an to the point"
We responded:
"Denise thank you for this gracious review."
Profile photo of Lakeisha Howard

Lakeisha Howard

April 29, 2026

5  out of  5
rating by Lakeisha Howard
"When I tell you Scarlet has been a huge help! She was very professional, supportive and attentive to my needs. Scarlet text me at the right time when I was going through it with another company. She took her time to explain everything to me. She could tell that I was apprehensive and provided me with reassurance that she had me covered. Thank you so much Scarlet!!! If you are looking for a good agent!!! Look no further Scarlet is just a phone call away!!!!!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Philadelphia to know that you had such a wonderful experience with us here on State Farm Agent Charles Berrouet’s Team."
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Mohammad Alam

April 29, 2026

5  out of  5
rating by Mohammad Alam
"Wow, such a professional service. I appreciate the pro active follow up and annual policy reviews. Finally an insurance team that truly cares. Charles, you’re absolutely the finest in the industry"
We responded:
"Thank you for the amazing review, Mohammad! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of erskine Hicks

erskine Hicks

April 27, 2026

5  out of  5
rating by erskine Hicks
"Stephanie has been fantastic!!! She been helping me with a claim and even got me connected with life insurance :)"
We responded:
"Thank you for the 5-star review, erskine! Here on State Farm Agent Charles Berrouet’s Team, we are proud to serve our community and appreciate your recognition. "
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Dut

April 27, 2026

5  out of  5
rating by Dut
"Herline was wonderful and patient to work on an amazing home and auto insurance price for us. We are loyal customers who stayed with the last company for 10yrs, I’m glad we talked to Herline at State Farm. Highly recommended!"
We responded:
"Thank you for the amazing review, Dut! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of Justin Peters

Justin Peters

April 21, 2026

5  out of  5
rating by Justin Peters
"Daniel was fantastic!"
We responded:
"Thanks so much for the fantastic rating, Justin! We are so glad you had a positive experience with us here on State Farm Agent Charles Berrouet’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Simona and renardo Vassell

April 21, 2026

5  out of  5
rating by Simona and renardo Vassell
"Very helpful"
We responded:
"Simona, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "