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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Clyde Lezama

November 11, 2024

5  out of  5
rating by Clyde Lezama
"Ms Daja distributed excellent customer service fast and efficient"
We responded:
"Clyde, we're so pleased to hear that Daja provided you with excellent, fast, and efficient customer service! Your satisfaction is our priority, and we appreciate you taking the time to share your experience. If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you for choosing Charles Berrouet State Farm!"
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Pam Richardson

October 30, 2024

5  out of  5
rating by Pam Richardson
"Ms Daja fulfilled all of our needs along with her being very professional Thank you"
We responded:
"Pam, we're so glad to hear that Daja was able to provide personalized professional service! Your satisfaction is important to us, and we appreciate your kind words. If you need any further assistance or have questions in the future, please don't hesitate to reach out. Thank you for choosing Charles Berrouet State Farm!"
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Ruth Schanbacher

October 28, 2024

5  out of  5
rating by Ruth Schanbacher
"Professional and helpful. Thank you!"
We responded:
"Ruth, we appreciate your kind words! We're glad to hear that you found our service professional and helpful. If you need any further assistance or have questions in the future, please feel free to reach out. Thank you for choosing Charles Berrouet State Farm!"
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kalena Cooper

October 23, 2024

5  out of  5
rating by kalena Cooper
"Deja was so awesome. It’s crazy because I called her last week and I was so frustrated. Deja was so patient with me and my situation, it created trust in getting the best coverage back for my auto insurance. Thank you Deja ."
We responded:
"Kalena, thank you for sharing your experience! We're thrilled to hear that Daja was able to turn your frustration into a positive experience. Her patience and dedication to finding the best coverage for your auto insurance are truly commendable. We appreciate your trust in her and your kind words. We will be sure to pass along your gratitude to Daja. If you need any further assistance or have more questions in the future, please don't hesitate to reach out. Thank you for choosing Charles Berrouet State Farm!"
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sharon stroud

October 16, 2024

5  out of  5
rating by sharon stroud
"Stephanie was so patient and kind! she took the time to make sure my account was good!"
We responded:
"Sharon, thank you for your wonderful feedback! We're thrilled to hear that Stephanie provided you with exemplary service while ensuring your account was in good shape. Our team is dedicated to making sure our clients feel supported, and we appreciate your recognition of her efforts. If you have any further questions or need assistance, please feel free to reach out. Thank you for choosing Charles Berrouet State Farm!"
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Denise Domotor

October 3, 2024

5  out of  5
rating by Denise Domotor
"Always a pleasure speaking with the State Farm Agents. Have always be more than satisfied with the level of service and ease of filing a claim and moving forward. They are are always there for you! (Like a good neighbor....)"
We responded:
"Denise, we're so glad to hear that you always have a positive experience with our office! Providing excellent service and support through the claims process is our priority, and it's wonderful to know that you feel well taken care of. We truly appreciate your loyalty and trust in us—'like a good neighbor' is what we strive to be! If you ever need anything further, please don’t hesitate to reach out. Thank you for choosing Charles Berrouet State Farm!"
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Phillys Men Are Cookin

September 17, 2024

5  out of  5
rating by Phillys Men Are Cookin
"Malique did an excellent job in reviewing my policies and making necessary recommendations."
We responded:
"Phillys, thank you for your feedback! We’re delighted to hear that Malique did an excellent job reviewing your policies and providing helpful recommendations. We strive to ensure our clients have the best coverage to fit their needs. If you have any further questions or need more assistance, please feel free to reach out. Thank you for choosing Charles Berrouet State Farm!"
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Kaela Zarrillo

September 13, 2024

5  out of  5
rating by Kaela Zarrillo
"Everyone is always very helpful and communicative. Malique is always joyful and ready to help!"
We responded:
"Kaela, thank you for your kind words! We’re so glad to hear that you find our team helpful and communicative. It's wonderful to know that Malique brings joy and a readiness to assist you. Providing excellent service is our top priority, and your feedback is truly appreciated. If you have any more questions or need assistance in the future, please feel free to reach out. Thank you for choosing Charles Berrouet State Farm!"
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Gweynid Gedeon

September 11, 2024

5  out of  5
rating by Gweynid Gedeon
"Spenzer really helped me throughout the process and made it easy for me"
We responded:
"Gweynid, thank you for your feedback! We're delighted to hear that Spenzer was able to assist you throughout the process and made it easy for you. Providing a seamless experience for our clients is our priority, and we appreciate your kind words. If you have any more questions or need further assistance, please feel free to reach out. Thank you for choosing Charles Berrouet State Farm!"
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Claudia Rayer

September 11, 2024

5  out of  5
rating by Claudia Rayer
"Worked with MaryBeth for an annual review consultation. Marybeth answered all my questions; provided recommendations to consider and followed up, as promised, within an hour. Professional and friendly service!"
We responded:
"Claudia, thank you for taking the time to share your experience! We’re delighted to hear that MaryBeth provided you with professional, friendly service during your annual review consultation. It's great to know that she was able to answer all your questions and follow up promptly with recommendations. We appreciate your feedback and look forward to assisting you again in the future. If you need anything else, please don't hesitate to reach out. Thank you for choosing Charles Berrouet State Farm!"
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Kyle Madore

September 10, 2024

5  out of  5
rating by Kyle Madore
"Had a great experience with Malique. He was punctual and was able to provide me with quick answers to all my questions in addition to helping us increase our coverage. Definitely happy to renew with State Farm based on the customer service provided"
We responded:
"Kyle, thank you for your wonderful review! We're thrilled to hear that you had a great experience with Malique. It's fantastic to know that he was punctual and provided quick answers to your questions while helping you increase your coverage. We're grateful for your decision to renew with State Farm and appreciate your recognition of our customer service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Charles Berrouet State Farm! "
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Amara Bluem

September 8, 2024

3  out of  5
rating by Amara Bluem
"The insurance itself is great and is some of the cheapest in town. But the company called my *emergency contact* and tried to sell insurance to them, which struck me as wildly unprofessional"
We responded:
"Amara than you for the feedback. Please contact us tomorrow- ask for the agent to share more specifics on the issue. We will look into your concern. We appreciate the feedback."
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Bob Spiegel

September 8, 2024

1  out of  5
rating by Bob Spiegel
"SCAM!!! Avoid at all costs! These guys claimed they were getting me the lowest possible rate. Pitched me a suspiciously high rate of $200/mo, then the next month my bill was $600. I called and they told me there were fees for the new policy and that I was paying for the overlap of the old coverage and that next month it'd go back down, then I got hit with another $600 bill. I now see that they signed me up for several insurance plans without my consent like disability and renters insurance. Now they're not letting me cancel my policy. I literally had to switch agents. AVOID THESE SCAM ARTISTS!!!"
We responded:
"Hello Bob we are sorry to hear about your experience. Thank you for being a valued customer since 2023. We just. Reached out to try to Help address all concerns. We have additional questions to gain an understanding of your issues."
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Shauntae E

August 29, 2024

5  out of  5
rating by Shauntae E
"Today I had to speak with my agent to go over my renewal for my homeowners and vehicle insurance. I had the pleasure of speaking with Malique today. I had so many questions about my homeowners policy and Malique was able to explain everything I needed to know. The conversation didn't make me feel like I was just a "customer" but more like family. He listened & explained without making things sound complicated. I appreciate doing business with people like that. State Farm will continue to be the insurance company that covers my home & vehicle. I will continue to speak highly of them & continue to recommend them. Thanks State Farm"
We responded:
"Shauntae, thank you for your wonderful feedback! We're so glad to hear that Malique was able to provide you with the clarity and support you needed regarding your homeowners and vehicle insurance renewal. Making our customers feel like family and ensuring they fully understand their policies is our top priority. We truly appreciate your trust in State Farm and your willingness to recommend us to others. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Thank you for being a valued customer!"
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Joe Rose

August 26, 2024

5  out of  5
rating by Joe Rose
"Mateo was extremely helpful and friendly throughout the entire process of insuring our new car. He explained every detail!"
We responded:
"Joe, we're thrilled to hear about your positive experience with Mateo! It's fantastic to know that he was extremely helpful and friendly while assisting you with insuring your new car. Providing thorough explanations is something we take pride in, and we're glad he made the process easy for you. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you for choosing Charles Berrouet State Farm!"
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Gwen Irby

August 21, 2024

5  out of  5
rating by Gwen Irby
"Perfect professional voice and conversation. Malik ensured I understood the upgrades and renewal benefits. Thank you"
We responded:
"Gwen, thank you for your kind words! We’re delighted to hear that Malique provided you with a professional conversation while ensuring you understood the upgrades and renewal benefits. Clear communication is essential to us, and we’re glad you had such a positive experience. We appreciate your feedback, and if you have any more questions or need further assistance, please don’t hesitate to reach out. Thank you for choosing Charles Berrouet State Farm!"
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Katie Chockley

August 9, 2024

5  out of  5
rating by Katie Chockley
"Malique was very clear and friendly when explaining the insurance policies and any potential changes in policy."
We responded:
"Katie, thank you for your wonderful feedback! We're glad to hear that Malique provided clear and friendly explanations of the insurance policies and any potential changes. Ensuring our customers understand their coverage is a top priority for us. We appreciate you taking the time to share your thoughts, and if you have any more questions or need assistance, please feel free to reach out!"
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QQ’s Way

August 8, 2024

5  out of  5
rating by QQ’s Way
"i really appreciate state farm scarlet Gomez help me out and she was very patient with me i really appreciate her and i recommend this company ask for scarlet tell her Rocky sent you she will make sure u get the best quote that’s fit for you i promise u that so go ahead head over and give them a call"
We responded:
"Thank you for your wonderful review! We're so glad to hear that Scarlet provided you with patient and helpful service. Your recommendation means a lot to us, and we’re thrilled to know that you had a positive experience finding the best quote for your needs. We’ll be sure to pass on your kind words to Scarlet. If you or anyone else has questions or needs assistance, don’t hesitate to reach out. Thank you for choosing Charles Berrouet State Farm"
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Bama Magassa

August 6, 2024

5  out of  5
rating by Bama Magassa
"I spoke with Herline over the phone and was serviced by Stephanie when I went into the building and they both provided wonderful service and answered every question I asked with clarity to ensure I understood what I was trying to understand. Very polite and sweet."
We responded:
"Bama, Thank you for your kind words! We’re delighted to hear that you received wonderful service and that your questions were answered with clarity. Providing polite and thorough assistance is what we strive for, and we're glad you had such a positive experience. Your feedback is greatly appreciated, and if you have any more questions or need further assistance, please don’t hesitate to reach out. Thank you for choosing Charles Berrouet State Farm!"
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michelle ritrovato

July 31, 2024

5  out of  5
rating by michelle ritrovato
"Matteo was extremely helpful and informative. I called in to obtain renters insurance and ending up bundling home, auto and renters. Switching our own home and auto policy to Allstate has saved us money and gave us peace of mind. My dad passed away 2 years ago, so it is just me and my mom and these types of things can be overwhelming to put in place as it was always handled for us before. Matteo explained everything very clearly to my mom and expanded her understanding of the process overall, which I am very grateful for. We looking forward to working with Matteo for the foreseeable future."
We responded:
"Michelle, thank you for sharing your experience! We're thrilled to hear that Matteo was able to assist you and your mom with obtaining renters insurance and bundling your home and auto policies. It means a lot to us that he was able to provide clear explanations and guidance during a time when these decisions can be overwhelming. We're glad that the switch has not only saved you money but also brought you peace of mind. Your appreciation for Matteo’s help is truly valuable, and we’ll ensure he is recognized for his outstanding service. We're looking forward to continuing to work with you in the future, and if you have any more questions or need assistance, please don't hesitate to reach out. Thank you for choosing Charles Berrouet State Farm!"
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Jerry Brenoskie

July 26, 2024

5  out of  5
rating by Jerry Brenoskie
"I got insurance with the help of Daja. She was very efficient in getting me the coverage I needed and was very kind and easy to talk to. On the whole she made the whole process way easier than I thought it would be."
We responded:
"Jerry, thank you for your wonderful feedback! We're so glad to hear that Daja was able to assist you efficiently and provide the coverage you needed. It's great to know that she made the process easier and that you found her kind and approachable. We truly appreciate your kind words and support. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Charles Berrouet State Farm!"
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Massaran Cisse

July 26, 2024

5  out of  5
rating by Massaran Cisse
"My service here was very good and Daja was very receptive and helpful when it came to getting me the coverage I needed."
We responded:
""Massaran, we're delighted to hear that you had a great experience with our office! Thank you for highlighting Daja's responsiveness and helpfulness in ensuring you received the coverage you needed. Your satisfaction is important to us, and we appreciate your feedback. If you have any further questions or need assistance, please feel free to reach out. Thank you for choosing Charles Berrouet State Farm!"
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Nicola Buckley

July 25, 2024

5  out of  5
rating by Nicola Buckley
"This office gave me a very confident and amazing experience."
We responded:
"Nicole, thank you for your feedback! We're delighted to hear that you had an amazing experience at our office. Your satisfaction means the world to us, and we strive to provide the best service possible to all our customers. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Charles Berrouet State Farm, and we look forward to serving you again in the future!"
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Keturah Rawls

July 25, 2024

5  out of  5
rating by Keturah Rawls
"Daja is AMAZING!! Extremely competent. Very professional and most importantly, customer oriented! Daja was genuinely interested in finding me the best quote. The entire process was quick and easy on my mental and my wallet! Very appreciative and a satisfied customer!! Thank you"
We responded:
"Keturah, thank you so much for your wonderful review! We're thrilled to hear that Daja provided you with such exceptional service. It's fantastic to know that she was able to assist you in finding the best quote while making the entire process quick and easy for you. We truly value your feedback and are glad to have customers like you who appreciate Daja's professionalism and customer-oriented approach. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. If you need any further assistance, please feel free to reach out. Thank you for choosing Charles Berrouet State Farm!"
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Ahmad Abed

July 24, 2024

5  out of  5
rating by Ahmad Abed
"Spoke to Daja. She was prompt, clear, friendly and very helpful!"
We responded:
"Ahmad, thank you for your feedback! We're so glad to hear that Daja provided you with prompt, clear, and friendly assistance. It's fantastic to know that she was able to help you effectively. We appreciate you taking the time to share your experience, and we'll make sure to pass your kind words along to Daja. If you have any more questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Charles Berrouet State Farm!"