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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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M. Eric DiSalle

September 5, 2025

2  out of  5
rating by M. Eric DiSalle
"I was referred to this agency by my best friend, who was happy with this insurance Agent and suggested I give this agency a call. I initially had good response and reasonable service from the agency and the agents that wrote my policy three years ago. Unfortunately, after dozens of referrals and three years of clear sailing, I finally had to file a claim for damages at my condo. I have had nothing but the runaround from State Farm and this agency for the past three months, culminating in a denial of My claim. It’s ridiculous that you cannot get assistance when you actually need it from State Farm. If the Berrouette agency could provide coverage through any other company, I would most likely stay with them. However, I’m canceling my policy at the end of the month. State Farm is a joke. I would give zero stars if it wasn’t very good customer service at the office. But that doesn’t help me in my time of need. Go elsewhere."
We responded:
"Mick: we love referrals! Thank you for trusting us for your insurance services. We look to serving you for the many more years to come, and we look to your referrals!!"
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Dr OG Ramadan Johnson

September 3, 2025

5  out of  5
rating by Dr OG Ramadan Johnson
"Daja was extremely helpful, kind, and pleasant, and found me a great auto quote swiftly."
We responded:
"Thank you so much for your kind words, Mr. Johnson! We're delighted to hear that Daja was helpful, kind, and efficient in finding you a great auto quote. We appreciate your feedback and look forward to assisting you again in the future!"
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Larue McDaniel

September 2, 2025

5  out of  5
rating by Larue McDaniel
"Stephanie and Scarlet are the best they took great care of me"
We responded:
"Thank you, Larue, for your wonderful feedback! We're thrilled to hear that Stephanie and Scarlet took great care of you. We appreciate your kind words and are here to assist you anytime!"
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J T

August 31, 2025

5  out of  5
rating by J T
"Herline gave me a call to help me reduce the premium on my auto insurance policy while also providing more coverage than what I’m currently insured with at another company. She’s very friendly and a great help!"
We responded:
"Thank you, JT, for sharing your experience! We're glad to hear that Herline was able to help you reduce your auto insurance premium while providing better coverage. Herline’s friendliness and assistance mean a lot to us. We appreciate your feedback and look forward to serving you again!"
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Nina Pettit

August 18, 2025

5  out of  5
rating by Nina Pettit
"I can see why Charles Berrouet an agent at State Farm is one of their top agents. Mr. Berrouet is very kind, caring and professional, and does not seem to mind spending time with me when I have questions about my policies (Auto/homeowners). He has found savings for me that I didn't think of, to help keep my policies affordable. His service is very appreciated!"
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Damon Brown

August 5, 2025

5  out of  5
rating by Damon Brown
"Stephanie is awesome. Very helpful,save me hour drive from an agent office. Make me wanna join this agent office!!"
We responded:
"Hi Damon, thank you so much for your kind words! We're thrilled to hear that Stephanie was able to help you and save you a long drive. She truly appreciates your support and is excited to assist you anytime. We’d be delighted to have you join our agent office!"
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Rodney Green

July 31, 2025

5  out of  5
rating by Rodney Green
"Stephanis is always a pleasure to meet! She is amazing :)"
We responded:
"Thank you for your wonderful feedback! We’re delighted to hear that Stephanie provided you with excellent support. We appreciate your kind words and look forward to continuing to assist you in the future!"
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Ray Mitchell

July 29, 2025

5  out of  5
rating by Ray Mitchell
"Stephanie is a great agent and is great at explaining things. Daja is very helpful as well"
We responded:
"Thank you for your wonderful feedback! We’re delighted to hear that Stephanie and Daja provided you with excellent support and clear explanations. We appreciate your kind words and look forward to continuing to assist you in the future!"
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Deera Deera

July 28, 2025

5  out of  5
rating by Deera Deera
"THANK YOU MR.CHARLES FOR HELPING ME EXTEND MY LIFE INSURANCE!!!! I APPRECIATE YOU EXPLAINING AND BREAKING EVERYTHING DOWN WITH ME!!! IM SURE WILL MISSED MY OLD POLICY."
We responded:
"Thank you so much for your kind words! We’re glad that Mr. Charles could assist you in extending your life insurance and make the process clear and easy to understand. We appreciate your trust and are here to support you every step of the way. If you have any questions or need further assistance in the future, please don’t hesitate to reach out! "
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Hap Money

July 24, 2025

4  out of  5
rating by Hap Money
"Herline is the best‼️ I've never experienced such a humble sweet disposition in sales. Im known as a bit of a handful and Herline handled it all...I'm so pleased with my experience. I'm in the business and will be sending new customers regularly."
We responded:
"Thank you so much for your kind words and wonderful feedback! We’re thrilled to hear that Herline provided you with such a positive experience. It means a lot to us that you recognize her dedication and approach. We truly appreciate your support and look forward to welcoming the new customers you send our way. If there’s ever anything else we can assist you with, please don’t hesitate to reach out!"
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Ruby Lindsay

July 20, 2025

5  out of  5
rating by Ruby Lindsay
"Great Team, Magnificent Experience with Scarlet C. Gomez is a 10 star I would just say I am glad God guided me to dial the right number everyone I talk with was so nice, but Ms. Gomez, took care of it All, I wish she could handle all my affairs, she came to the phone pump with positive energy and assurance that she could help me and with my business insurance and she did, it was like a heavy load just drop, when I was emailed my declaration page. In times like these you need a dozen of Scarlet Gomez. I thank you for a job well done."
We responded:
"Thank you so much for your wonderful review! We are thrilled to hear that Scarlet C. Gomez provided you with exceptional service and made the process so smooth and positive. It's our goal to make every client feel confident and supported, and Scarlet truly goes above and beyond. We appreciate your kind words and will be sure to share them with her. If you ever need assistance again, please don't hesitate to reach out. Thank you for choosing us!"
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Keturah Rawls

July 18, 2025

5  out of  5
rating by Keturah Rawls
"Deja is wonderfulllll!!! She’s thorough and great at what she does. Always taking the time out to get you the best quote in the shortest amount of time. Greatly appreciate your services and will continue to refer family and friends"
We responded:
"Thank you so much for your kind words, Keturah! We're thrilled to hear that Deja provided you with excellent service and quick, thorough assistance. Your referrals mean the world to us, and we look forward to helping your family and friends as well. We truly appreciate your support!"
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Saidou Sakho

July 14, 2025

5  out of  5
rating by Saidou Sakho
"I just got my auto insurance set up and had the pleasure of working with Ms Pradere. She was incredibly patient, professional, and really took the time to explain everything clearly. It made the whole process smooth and stress-free. You can tell she cares about helping people, not just selling a policy. Truly appreciate her support."
We responded:
"Dear Mr. Saidou, Thank you so much for your kind words and thoughtful review. We are delighted to hear that Ms. Pradere provided you with patient, professional, and clear assistance throughout your auto insurance setup. It's wonderful to know that she made the process smooth and stress-free for you. We truly appreciate your recognition of her genuine care and support. If you ever need anything further, please don't hesitate to reach out"
Profile photo of Stan djNeedlestix GOAThier

Stan djNeedlestix GOAThier

July 8, 2025

5  out of  5
rating by Stan djNeedlestix GOAThier
"best experience . best Insurance. Herline Pradere was fantafabulous. (Fantastic & Fabulous)"
We responded:
"Dear Stan, Thank you so much for your wonderful review! We're thrilled to hear that you had the best experience and that Herline Pradere provided fantafabulous service. Your kind words mean a lot to us, and we look forward to continuing to serve you with the best insurance solutions."
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Ayoub Haddou

July 7, 2025

1  out of  5
rating by Ayoub Haddou
"We came there and nobody asked us what we wanted or offered customer service...."
We responded:
"Thank you for your feedback. We sincerely apologize for the experience you had during your visit. Providing attentive and welcoming customer service is very important to us, and we're sorry we fell short in this instance. We appreciate you bringing this to our attention and will work with our team to improve. We hope you will consider giving us another chance to provide you with the service you deserve."
Profile photo of EMMANUEL J BAPTISTE

EMMANUEL J BAPTISTE

July 3, 2025

5  out of  5
rating by EMMANUEL J BAPTISTE
"I recently had the chance to return to State Farm after trying another insurance provider, and I couldn’t be happier with my decision. The service I received was nothing short of exceptional, especially from Deja. She took the time to listen to my needs, offered tailored advice, and made sure I felt valued as a customer. It’s rare to find such a dedicated and helpful representative, and I’m so glad to be back. If you're looking for a trusted insurance provider with top-notch customer service, I highly recommend reaching out to this office and connecting with Deja. I’ll definitely be referring my friends and family here!"
We responded:
"Thank you so much for your heartfelt review! We're delighted to have you back at State Farm and thrilled to hear that Deja provided exceptional, personalized service that made you feel valued. Your recommendation means a lot to us, and we're grateful for your trust in referring your friends and family. We're here to support you anytime you need us!"
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Wesley Oliver

July 1, 2025

5  out of  5
rating by Wesley Oliver
"Good good10 10 very good"
We responded:
"Thank you, Wesley, for your positive feedback! We're glad to hear you had a great experience. We appreciate your support!"
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Jess Larson

July 1, 2025

5  out of  5
rating by Jess Larson
"The staff, in particular David, was extremely helpful while addressing my concerns. Thankful for such a diligent agent in Philly."
We responded:
"Thank you so much for your kind words, Jessica! We're thrilled to hear that David was able to assist you effectively and address your concerns. We'll be sure to pass along your appreciation to him. Your satisfaction means a lot to us!"
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Randy Terrero

July 1, 2025

5  out of  5
rating by Randy Terrero
"Scarlet is the best!"
We responded:
"Thank you, Randy! We're delighted to hear that Scarlet provided you with excellent service. We'll be sure to share your kind words with her!"
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Rohan Rindani

June 30, 2025

5  out of  5
rating by Rohan Rindani
"Scarlet was wonderful to work with!"
We responded:
"Thank you, Rohan! We're so glad to hear that Scarlet was wonderful to work with. We appreciate your feedback! "
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Thomas Alexander

June 30, 2025

5  out of  5
rating by Thomas Alexander
"Evelyn was a great help."
We responded:
"Thank you, Thomas! We're delighted to hear that Evelyn was a great help. We appreciate your feedback!"
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Billy Wilson

June 28, 2025

5  out of  5
rating by Billy Wilson
"The best in all of Philly!! Always courteous and ensures we are taken care of as clients. Thank you for always being there for us🙌🙌"
We responded:
"Thank you so much, Billy! We're thrilled to hear that you consider us the best in Philly. We're grateful for your kind words about our team’s courtesy and dedication. It’s our pleasure to always be here for you! 🙌"
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Mariko Konate

June 24, 2025

5  out of  5
rating by Mariko Konate
"Stephanie was very helpful with the State Farm, in comparison to having to deal with it online. I've been having trouble for 2 weeks and Steph helped me out in 5 minutes. She's the best 👌"
We responded:
"Our relationship- driven approach, Need-based solutions focused on you the customer is the reason for this positive review. Thank you for choosing our team! "
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Ben Dimedio

June 24, 2025

5  out of  5
rating by Ben Dimedio
"Wow!! What a fantastic experience at Charles Berrouet StateFarm!! The entire team got me the lowest prices I’ve ever seen for the best coverage!! Totally recommend!!!"
We responded:
"Ben, thank you for this amazing review. "
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Anthony Santiago

June 22, 2025

5  out of  5
rating by Anthony Santiago
"Not only is she my wife, but the most caring insurance sales rep ever. She truly cares to fit the needs of others and present products that make sense . For the people ! Ask for Scarlet 🙂"
We responded:
"We nominate you husband of the year! Thank you for trusting both your wonderful wife and our office for your insurance and financial services needs! 🙂"