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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kai

May 19, 2026

5  out of  5
rating by Kai
"Great customer service"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Steven Young

May 18, 2026

5  out of  5
rating by Steven Young
"Great experience"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Charles Berrouet’s Team. "
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PJ Osorio

May 18, 2026

5  out of  5
rating by PJ Osorio
"Danny Scialla absolutely made my transition from The General to State Farm effortless and was able to give me an amazing quote! Couldn’t have asked for better customer service! Thank you!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Charles Berrouet’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Alton Crowther

May 18, 2026

5  out of  5
rating by Alton Crowther
"I had an excellent experience working with Herline. She was professional, knowledgeable, and took the time to clearly explain all available coverage options without applying pressure. Herline maintained prompt and courteous communication throughout the entire process and demonstrated genuine concern for finding the best policy to fit my needs and budget. I truly appreciated her patience, honesty, and outstanding customer service. I would highly recommend Herline to anyone seeking reliable and trustworthy insurance assistance."
We responded:
"Alton, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Charles Berrouet’s Team here in our Philadelphia office. "
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Troy Robinson

May 15, 2026

5  out of  5
rating by Troy Robinson
"Daja Williams did an amazing job of assisting me with obtaining car insurance coverage for my vehicles"
We responded:
"Troy, we appreciate your review. We are all lucky to have Daja on our team. Thank you for choosing our team to serve you."
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Carolyn Baker

May 15, 2026

5  out of  5
rating by Carolyn Baker
"It’s was smooth process and enjoyed meeting her"
We responded:
"Thank you for the fantastic review, Carolyn! We are always here to help with your insurance needs here in Philadelphia . "
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Zuleika Crawford

May 14, 2026

5  out of  5
rating by Zuleika Crawford
"Scarlet has been nothing but a great help from start to finish. She’s informative and has great energy! Thank you Scarlet, I appreciate your help!!!"
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Henry Koffa, Jr.

May 13, 2026

5  out of  5
rating by Henry Koffa, Jr.
"The best experience I ever encountered.. Best deal, met all my concerns"
We responded:
"Henry, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Charles Berrouet’s Team is just a call or email away!"
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Yvonne Hodge

May 11, 2026

5  out of  5
rating by Yvonne Hodge
"Stephanie is amazing she helped me out in minutes and gave so much care. Offered future assistance."
We responded:
"Thanks so much for the fantastic rating, Yvonne! We are so glad you had a positive experience with us here on State Farm Agent Charles Berrouet’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Kaitlyn O'Neal

May 8, 2026

5  out of  5
rating by Kaitlyn O'Neal
"Very helpful! Always good at explaining my policy and helping in any way they can!"
We responded:
"Thank you for your kind review of State Farm Agent Charles Berrouet’s Team. We appreciate it!"
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Jonisha Brice

May 8, 2026

5  out of  5
rating by Jonisha Brice
"Scarlett was very sweet and pleasant. She knew how to hold a great conversation with me while also finding me the best deal possible for my life and auto insurance."
We responded:
"Thank you so much for the 5-stars, Jonisha! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Rasheen Murphy

May 8, 2026

5  out of  5
rating by Rasheen Murphy
"Scarlet was an excellent rep for this agency she explained everything in detail and worked hard to get me the best rate possible"
We responded:
"Thank you for the fantastic review, Rasheen! We are always here to help with your insurance needs here in Philadelphia . "
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Guilor Pierre

May 7, 2026

5  out of  5
rating by Guilor Pierre
"Great service"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Charles Berrouet’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Philadelphia ."
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Blake Thomson

May 7, 2026

5  out of  5
rating by Blake Thomson
"Stephanie was incredibly helpful and a pleasure to work with. She has a great personality that you can feel through a phone call. She is diligent and seems to have the customers best interest in mind. I will be sure to recommend her to any friends or family looking for new insurance options."
We responded:
"We are grateful for your business and thank you for choosing our team for your insurance needs. We ll continue to not disappoint!"
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Samuel Williams

May 7, 2026

5  out of  5
rating by Samuel Williams
"Mrs.Scarlet is the best agent over there at State Farm lol no disrespect to the others but she’s very Reliable, professional, and always available when needed she handles both my home and car insurance, and I feel completely confident knowing I'm in good hands. Truly a 10-star experience from start to finish."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Charles Berrouet’s Team. "
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Kort Walsh (2 Pints Glass LLC)

May 7, 2026

5  out of  5
rating by Kort Walsh (2 Pints Glass LLC)
"Rohan was a great team member that spoke to me yesterday. A gold star and standard for customer service. State Farm has been incredible last year and has been transportable positive force in my life compared to GEICO."
We responded:
"Kort, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Charles Berrouet’s Team is just a call or email away!"
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Ashleigh O'Connor

May 6, 2026

5  out of  5
rating by Ashleigh O'Connor
"I’ve been with Charles for over a decade, and he has always made sure I’m getting the best deal possible. He is kind, patient, and has such a pleasant spirit. Through him, I’m covered with State Farm for my business, car, and work compensation insurance. Highly recommend!"
We responded:
"Glad we exceeded your expectations."
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Jimmy O'Brien

May 6, 2026

5  out of  5
rating by Jimmy O'Brien
"Rohan was very helpful with everything over the phone 5/5 thanks so much"
We responded:
"We appreciate your review, Jimmy. We are so happy that you had such a wonderful experience with State Farm Agent Charles Berrouet’s Team here in Philadelphia ! "
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Jane Bernadyn

May 6, 2026

5  out of  5
rating by Jane Bernadyn
"Spoke with Stephanie today. Very knowledgeable about ways to save on insurance. She gave me awesome customer service."
We responded:
"Marybeth is great. Thank you for sharing your experience."
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Ebony Pinkney

May 5, 2026

5  out of  5
rating by Ebony Pinkney
"Charles and associates are very knowledgeable and helpful. They always inform of various helpful topics for discounts and ways to secure my insurance needs!"
We responded:
"Thanks so much for the amazing review, Ebony! We really appreciate your support here in Philadelphia . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Max Dugan

May 4, 2026

5  out of  5
rating by Max Dugan
"Extremely helpful, friendly, and professional, along with an affordable price. Highly recommend."
We responded:
"Thank you for taking the time to leave such a great review, Max. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Natasha Nottingham

May 2, 2026

5  out of  5
rating by Natasha Nottingham
"Herline was very helpful and accommodating to my insurance needs.. very pleasant I really enjoyed working with Herline.😄"
We responded:
"Dear Natasha, Thank you for your kind words about Herline! We're delighted to hear that she was helpful and accommodating to your insurance needs. It's wonderful to know that you enjoyed working with her. Her positive attitude and dedication to customer service truly make a difference. If you need any further assistance in the future, please feel free to reach out! Best wishes,"
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John Foster

May 2, 2026

5  out of  5
rating by John Foster
"Stephanie continuously provides excellent customer service by fielding any questions and outlining all available options. Highly recommend!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Charles Berrouet’s Team. "
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Greg

May 1, 2026

5  out of  5
rating by Greg
"You handled everything quickly and efficiently!"
We responded:
"Thank you for the fantastic review, Greg! We are always here to help with your insurance needs here in Philadelphia . "
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DEBRA HOLMES

May 1, 2026

5  out of  5
rating by DEBRA HOLMES
"I called in to get help with adding another policy to my insurance and Lenecia was a great help along with being very polite and professional."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Philadelphia to know that you had such a wonderful experience with us here on State Farm Agent Charles Berrouet’s Team."