State Farm® Insurance Agent Charles Berrouet
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
leah velez
March 6, 2026
5
out of
5
rating by leah velez
"had a great experience with Charles Berrouet He explained everything so that I could understand what my policy was entailed he went over everything in great details. He was very kind. he was patient with me since I was unsure of a lot of things, and he put me at ease"
We responded:
"Thanks so much for the fantastic rating, leah! We are so glad you had a positive experience with us here on State Farm Agent Charles Berrouet’s Team. If there is anything we can do for you in the future, just give us a shout! "
Leandre Reddick
February 10, 2026
5
out of
5
rating by Leandre Reddick
"Charles is the man- thank for all.you are doing for our family"
We responded:
"Thanks so much for the amazing review, Leandre! We really appreciate your support here in Philadelphia . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
Phil Jackson
February 6, 2026
5
out of
5
rating by Phil Jackson
"Herline Pradere was very helpful and friendly. Great service!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Charles Berrouet’s Team. "
Tashiana Wesley
January 30, 2026
5
out of
5
rating by Tashiana Wesley
"Awesome Customer service, Very professional Very helpful Thank you soo much Scarlet C Gomez"
We responded:
"Thanks so much for the fantastic rating, Tashiana! We are so glad you had a positive experience with us here on State Farm Agent Charles Berrouet’s Team. If there is anything we can do for you in the future, just give us a shout! "
William Winder
January 16, 2026
5
out of
5
rating by William Winder
"Stephanie was amazing! She really helped me n out even though I'm not with this agent office. State Farm really cares for their customers."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here on State Farm Agent Charles Berrouet’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help! "
Kiera Carrington
January 12, 2026
5
out of
5
rating by Kiera Carrington
"Daja is awesome!! Very great customer service! She is the best!!!!"
We responded:
"Dear Kiera, Thanks for choosing us and leaving such a great review! We're always happy to help so don't hesitate to contact us if you ever need anything. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Thanks again and we look forward to seeing you again soon."
s w
January 12, 2026
5
out of
5
rating by s w
"Rohan was very helpful for an update to payment options for my father in law! I would recommend this office to others!"
We responded:
"Hello S, Thanks for the great review! We truly appreciate your recommendation and will work hard to continue going above and beyond! We hope to continue exceeding your expectations with great service. See you soon!"
Kiara Bryant-Sawyer
January 9, 2026
5
out of
5
rating by Kiara Bryant-Sawyer
"I spoke with Mr. Berrouet today about my Policy being more beneficial to me. He did a wonderful job explaining all the wonderful benefits that I will be receiving on my policy; I will be very satisfied going forward with this. Thank you !"
We responded:
"Hey Kiara, Thanks so much for taking the time to share your positive experience! We are happy to read that our team has been able to provide exceptional service for you. We hope to continue exceeding your expectations with great service. "
Yullio Robbins
January 9, 2026
5
out of
5
rating by Yullio Robbins
"Rohan has been great! Definitely i am a very pleased customer"
We responded:
"Dear Yullio, We appreciate the time you took to give us such a great rating! It's feedback like yours that reminds us why we do what we do. We're glad you had a great experience and we look forward to continuing to exceed your expectations! It was a pleasure to serve you."
Izettar Summers
January 8, 2026
5
out of
5
rating by Izettar Summers
"Rohan was great! Always appreciate the help that this office is able to give me."
We responded:
"Hello Izettar, We appreciate the time you took to give us such a great rating! We value your feedback and look forward to seeing you again soon! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Please let us know what we can do for you in the future."
PROJECT YUSUF 2030 with Isa Mateen
January 7, 2026
5
out of
5
rating by PROJECT YUSUF 2030 with Isa Mateen
"Great office highly recommend"
We responded:
"We are grateful and appreciate the time you took to leave your review. We are happy to read that our team has been able to provide exceptional service for you. Please reach out to us with any additional questions or comments! It was a pleasure to serve you."
Ronald Jean
January 6, 2026
5
out of
5
rating by Ronald Jean
"My experience with Herline was great"
We responded:
"Hi Ronald, Thanks for choosing us and leaving such a great review! We value your feedback and look forward to seeing you again soon! As always, our team is looking forward to your next visit. See you next time!"
Richard L Johnson Jr
January 6, 2026
5
out of
5
rating by Richard L Johnson Jr
"I’ve had the greatest experience with Her Line she was very helpful and patient and polite and very knowledgeable thank you miss Pradere"
We responded:
"Hello Richard, Thanks so much for taking the time to share your positive experience! It is truly touching to know you think so highly of us! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Thanks again and we look forward to seeing you again soon."
Lauren
December 31, 2025
5
out of
5
rating by Lauren
"I had an incredible experience with Herline! She went above and beyond in customizing my insurance policy for the best possible rate and coverage. She comprehensively and honestly answered my questions and explained the specifics — both financial and safety — of my combined auto-renter’s policy. With Herline’s expertise and guidance, we finalized a policy that met my physical, emotional, and financial needs. In a world where “customer service” has a negative connotation, Herline is a diamond in the rough. Not only a master of her work, she went above and beyond the status quo to create a meaningful human connection with me. Though we only spoke by phone, her kindness, patience, and compassionate are palpable. It’s special to have the pleasure of speaking with someone like Herline. In an increasingly disconnected world — and with the risk of sounding jaded — Herline assured me that people do sincerely care and want to help. Writing this review was an absolute pleasure. Herline seriously made my day brighter. Please give her a well-deserved raise (not a pizza party)!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
David Purdie
December 22, 2025
5
out of
5
rating by David Purdie
"Stephanie and Evelyn have been very helpful every time I walk in I'm always greeted with a smile and perfect assistance."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
ShNell Harley
December 15, 2025
5
out of
5
rating by ShNell Harley
"Daja was an amazing help. Quick and easy service."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Timothy Gooden
December 15, 2025
5
out of
5
rating by Timothy Gooden
"Stephanie and Herline has been an absolute pleasure. Got me all set up with my account. I'm grateful!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Roberta Lighty
December 12, 2025
5
out of
5
rating by Roberta Lighty
"The experience was very welcoming and friendly.Ms Herline Prader presented herself in a very warm and friendly manner. She is very knowledge of the position she is in and represents the office and company excellent. She was very patient with me in answering the many questions I had to my understanding. Thank you Ms Herline Prader"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Nicholas Jonque
December 11, 2025
5
out of
5
rating by Nicholas Jonque
"Scarlet is the best"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Kathy Bush
December 2, 2025
5
out of
5
rating by Kathy Bush
"Very helpful so happy with State Farm."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Eric Jones
November 26, 2025
5
out of
5
rating by Eric Jones
"Daja wonderful agent. She covered everything I needed with my car insurance. Thank you so much for having Daja on your team enjoy your holiday Daja"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Sanaa Furaha-Ali
November 25, 2025
5
out of
5
rating by Sanaa Furaha-Ali
"Scarlet was amazing!!! I was recommended by my brother who always uses her and he told me she was the best and he didn’t lie one bit!! She made the process painless and efficient. I will definitely be using scarlet in the future and referring her to all family and friends. Keep up the good work Scar!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Gregory Cyrius
November 24, 2025
5
out of
5
rating by Gregory Cyrius
"They were efficient and very pro, It was a great experience."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Myrgelle Valbrun
November 19, 2025
5
out of
5
rating by Myrgelle Valbrun
"They took great care of me. Now I have a full protection plan with auto, home, life and disability income insurance. Still saving, thank you a lot new extended family"
We responded:
"Such an honor taking care of your whole extended family! You came as a referral but we also took care of your 2 brother’s families and your parents with auto, home, life and disability protection!"
Marcel Valbrun
November 19, 2025
5
out of
5
rating by Marcel Valbrun
"Charles Berrouet so far is the best in town. Kudos to you"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"