
State Farm® Insurance Agent Charles Berrouet
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
M. Eric DiSalle
September 5, 2025
"I was referred to this agency by my best friend, who was happy with this insurance Agent and suggested I give this agency a call. I initially had good response and reasonable service from the agency and the agents that wrote my policy three years ago. Unfortunately, after dozens of referrals and three years of clear sailing, I finally had to file a claim for damages at my condo. I have had nothing but the runaround from State Farm and this agency for the past three months, culminating in a denial of My claim. It’s ridiculous that you cannot get assistance when you actually need it from State Farm. If the Berrouette agency could provide coverage through any other company, I would most likely stay with them. However, I’m canceling my policy at the end of the month. State Farm is a joke. I would give zero stars if it wasn’t very good customer service at the office. But that doesn’t help me in my time of need. Go elsewhere."
"Mick: we love referrals! Thank you for trusting us for your insurance services. We look to serving you for the many more years to come, and we look to your referrals!!"
Dr OG Ramadan Johnson
September 3, 2025
"Daja was extremely helpful, kind, and pleasant, and found me a great auto quote swiftly."
"Thank you so much for your kind words, Mr. Johnson! We're delighted to hear that Daja was helpful, kind, and efficient in finding you a great auto quote. We appreciate your feedback and look forward to assisting you again in the future!"
Larue McDaniel
September 2, 2025
"Stephanie and Scarlet are the best they took great care of me"
"Thank you, Larue, for your wonderful feedback! We're thrilled to hear that Stephanie and Scarlet took great care of you. We appreciate your kind words and are here to assist you anytime!"
J T
August 31, 2025
"Herline gave me a call to help me reduce the premium on my auto insurance policy while also providing more coverage than what I’m currently insured with at another company. She’s very friendly and a great help!"
"Thank you, JT, for sharing your experience! We're glad to hear that Herline was able to help you reduce your auto insurance premium while providing better coverage. Herline’s friendliness and assistance mean a lot to us. We appreciate your feedback and look forward to serving you again!"
Nina Pettit
August 18, 2025
"I can see why Charles Berrouet an agent at State Farm is one of their top agents. Mr. Berrouet is very kind, caring and professional, and does not seem to mind spending time with me when I have questions about my policies (Auto/homeowners). He has found savings for me that I didn't think of, to help keep my policies affordable. His service is very appreciated!"
Damon Brown
August 5, 2025
"Stephanie is awesome. Very helpful,save me hour drive from an agent office. Make me wanna join this agent office!!"
"Hi Damon, thank you so much for your kind words! We're thrilled to hear that Stephanie was able to help you and save you a long drive. She truly appreciates your support and is excited to assist you anytime. We’d be delighted to have you join our agent office!"
Rodney Green
July 31, 2025
"Stephanis is always a pleasure to meet! She is amazing :)"
"Thank you for your wonderful feedback! We’re delighted to hear that Stephanie provided you with excellent support. We appreciate your kind words and look forward to continuing to assist you in the future!"
Ray Mitchell
July 29, 2025
"Stephanie is a great agent and is great at explaining things. Daja is very helpful as well"
"Thank you for your wonderful feedback! We’re delighted to hear that Stephanie and Daja provided you with excellent support and clear explanations. We appreciate your kind words and look forward to continuing to assist you in the future!"
Deera Deera
July 28, 2025
"THANK YOU MR.CHARLES FOR HELPING ME EXTEND MY LIFE INSURANCE!!!! I APPRECIATE YOU EXPLAINING AND BREAKING EVERYTHING DOWN WITH ME!!! IM SURE WILL MISSED MY OLD POLICY."
"Thank you so much for your kind words! We’re glad that Mr. Charles could assist you in extending your life insurance and make the process clear and easy to understand. We appreciate your trust and are here to support you every step of the way. If you have any questions or need further assistance in the future, please don’t hesitate to reach out! "
Hap Money
July 24, 2025
"Herline is the best‼️ I've never experienced such a humble sweet disposition in sales. Im known as a bit of a handful and Herline handled it all...I'm so pleased with my experience. I'm in the business and will be sending new customers regularly."
"Thank you so much for your kind words and wonderful feedback! We’re thrilled to hear that Herline provided you with such a positive experience. It means a lot to us that you recognize her dedication and approach. We truly appreciate your support and look forward to welcoming the new customers you send our way. If there’s ever anything else we can assist you with, please don’t hesitate to reach out!"
Ruby Lindsay
July 20, 2025
"Great Team, Magnificent Experience with Scarlet C. Gomez is a 10 star I would just say I am glad God guided me to dial the right number everyone I talk with was so nice, but Ms. Gomez, took care of it All, I wish she could handle all my affairs, she came to the phone pump with positive energy and assurance that she could help me and with my business insurance and she did, it was like a heavy load just drop, when I was emailed my declaration page. In times like these you need a dozen of Scarlet Gomez. I thank you for a job well done."
"Thank you so much for your wonderful review! We are thrilled to hear that Scarlet C. Gomez provided you with exceptional service and made the process so smooth and positive. It's our goal to make every client feel confident and supported, and Scarlet truly goes above and beyond. We appreciate your kind words and will be sure to share them with her. If you ever need assistance again, please don't hesitate to reach out. Thank you for choosing us!"
Keturah Rawls
July 18, 2025
"Deja is wonderfulllll!!! She’s thorough and great at what she does. Always taking the time out to get you the best quote in the shortest amount of time. Greatly appreciate your services and will continue to refer family and friends"
"Thank you so much for your kind words, Keturah! We're thrilled to hear that Deja provided you with excellent service and quick, thorough assistance. Your referrals mean the world to us, and we look forward to helping your family and friends as well. We truly appreciate your support!"
Saidou Sakho
July 14, 2025
"I just got my auto insurance set up and had the pleasure of working with Ms Pradere. She was incredibly patient, professional, and really took the time to explain everything clearly. It made the whole process smooth and stress-free. You can tell she cares about helping people, not just selling a policy. Truly appreciate her support."
"Dear Mr. Saidou, Thank you so much for your kind words and thoughtful review. We are delighted to hear that Ms. Pradere provided you with patient, professional, and clear assistance throughout your auto insurance setup. It's wonderful to know that she made the process smooth and stress-free for you. We truly appreciate your recognition of her genuine care and support. If you ever need anything further, please don't hesitate to reach out"
Stan djNeedlestix GOAThier
July 8, 2025
"best experience . best Insurance. Herline Pradere was fantafabulous. (Fantastic & Fabulous)"
"Dear Stan, Thank you so much for your wonderful review! We're thrilled to hear that you had the best experience and that Herline Pradere provided fantafabulous service. Your kind words mean a lot to us, and we look forward to continuing to serve you with the best insurance solutions."
Ayoub Haddou
July 7, 2025
"We came there and nobody asked us what we wanted or offered customer service...."
"Thank you for your feedback. We sincerely apologize for the experience you had during your visit. Providing attentive and welcoming customer service is very important to us, and we're sorry we fell short in this instance. We appreciate you bringing this to our attention and will work with our team to improve. We hope you will consider giving us another chance to provide you with the service you deserve."
EMMANUEL J BAPTISTE
July 3, 2025
"I recently had the chance to return to State Farm after trying another insurance provider, and I couldn’t be happier with my decision. The service I received was nothing short of exceptional, especially from Deja. She took the time to listen to my needs, offered tailored advice, and made sure I felt valued as a customer. It’s rare to find such a dedicated and helpful representative, and I’m so glad to be back. If you're looking for a trusted insurance provider with top-notch customer service, I highly recommend reaching out to this office and connecting with Deja. I’ll definitely be referring my friends and family here!"
"Thank you so much for your heartfelt review! We're delighted to have you back at State Farm and thrilled to hear that Deja provided exceptional, personalized service that made you feel valued. Your recommendation means a lot to us, and we're grateful for your trust in referring your friends and family. We're here to support you anytime you need us!"
Wesley Oliver
July 1, 2025
"Good good10 10 very good"
"Thank you, Wesley, for your positive feedback! We're glad to hear you had a great experience. We appreciate your support!"
Jess Larson
July 1, 2025
"The staff, in particular David, was extremely helpful while addressing my concerns. Thankful for such a diligent agent in Philly."
"Thank you so much for your kind words, Jessica! We're thrilled to hear that David was able to assist you effectively and address your concerns. We'll be sure to pass along your appreciation to him. Your satisfaction means a lot to us!"
Randy Terrero
July 1, 2025
"Scarlet is the best!"
"Thank you, Randy! We're delighted to hear that Scarlet provided you with excellent service. We'll be sure to share your kind words with her!"
Rohan Rindani
June 30, 2025
"Scarlet was wonderful to work with!"
"Thank you, Rohan! We're so glad to hear that Scarlet was wonderful to work with. We appreciate your feedback! "
Thomas Alexander
June 30, 2025
"Evelyn was a great help."
"Thank you, Thomas! We're delighted to hear that Evelyn was a great help. We appreciate your feedback!"
Billy Wilson
June 28, 2025
"The best in all of Philly!! Always courteous and ensures we are taken care of as clients. Thank you for always being there for us🙌🙌"
"Thank you so much, Billy! We're thrilled to hear that you consider us the best in Philly. We're grateful for your kind words about our team’s courtesy and dedication. It’s our pleasure to always be here for you! 🙌"
Mariko Konate
June 24, 2025
"Stephanie was very helpful with the State Farm, in comparison to having to deal with it online. I've been having trouble for 2 weeks and Steph helped me out in 5 minutes. She's the best 👌"
"Our relationship- driven approach, Need-based solutions focused on you the customer is the reason for this positive review. Thank you for choosing our team! "
Ben Dimedio
June 24, 2025
"Wow!! What a fantastic experience at Charles Berrouet StateFarm!! The entire team got me the lowest prices I’ve ever seen for the best coverage!! Totally recommend!!!"
"Ben, thank you for this amazing review. "
Anthony Santiago
June 22, 2025
"Not only is she my wife, but the most caring insurance sales rep ever. She truly cares to fit the needs of others and present products that make sense . For the people ! Ask for Scarlet 🙂"
"We nominate you husband of the year! Thank you for trusting both your wonderful wife and our office for your insurance and financial services needs! 🙂"