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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mariko Konate

June 24, 2025

5  out of  5
rating by Mariko Konate
"Stephanie was very helpful with the State Farm, in comparison to having to deal with it online. I've been having trouble for 2 weeks and Steph helped me out in 5 minutes. She's the best 👌"
We responded:
"Our relationship- driven approach, Need-based solutions focused on you the customer is the reason for this positive review. Thank you for choosing our team! "
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Ben Dimedio

June 24, 2025

5  out of  5
rating by Ben Dimedio
"Wow!! What a fantastic experience at Charles Berrouet StateFarm!! The entire team got me the lowest prices I’ve ever seen for the best coverage!! Totally recommend!!!"
We responded:
"Ben, thank you for this amazing review. "
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Anthony Santiago

June 22, 2025

5  out of  5
rating by Anthony Santiago
"Not only is she my wife, but the most caring insurance sales rep ever. She truly cares to fit the needs of others and present products that make sense . For the people ! Ask for Scarlet 🙂"
We responded:
"We nominate you husband of the year! Thank you for trusting both your wonderful wife and our office for your insurance and financial services needs! 🙂"
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shanaya jones

June 20, 2025

5  out of  5
rating by shanaya jones
"Evelyn she was a great help to walk me through my accident claims i fully appreciate her help and she is a People Person great interaction around"
We responded:
"Hi Shanaya, Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear that Evelyn was able to assist you with your accident claims and that you appreciated her support. It’s always great to know that our team members are making a positive impact through their interactions."
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Jonathan Miller

June 19, 2025

5  out of  5
rating by Jonathan Miller
"Evelyn was a great help, l would not have done this situation without her, she's a asset to the company,!"
We responded:
"Thank you, Jonathan, for your kind words! We're so glad to hear that Herline was able to assist you effectively with your problem. It's always our goal to provide the best support possible, and we’re thrilled that she made a positive impact on your experience. If you need any further assistance, please don’t hesitate to reach out. We appreciate your feedback!"
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Mark Thach

June 19, 2025

5  out of  5
rating by Mark Thach
"I had a great experience and recommend Herline at State Farm for all insurance services! She is the best!! 🙌💯⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you, Mark, for your fantastic review! We're delighted to hear that you had a great experience with Herline at State Farm. Your recommendation means a lot to us, and we're proud to have such dedicated agents on our team. If you need any assistance with your insurance services in the future, don’t hesitate to reach out. We appreciate your support!"
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Linesther Carbitt

June 18, 2025

5  out of  5
rating by Linesther Carbitt
"Stephanie was the agent that helped me when I went to the office with concerns about my account. She was very knowledgeable, patience and personable. We went over my account and fined a couple of errors that were taken care of. It was a very pleasant experience."
We responded:
"Thank you, Linester, for sharing your positive experience! We're thrilled to hear that Stephanie was able to assist you effectively with your account concerns. It's wonderful to know that her knowledge, patience, and personable approach made your visit enjoyable. We appreciate your feedback and are glad we could resolve the errors. If you need any further assistance, feel free to reach out!"
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Lovely Peace In A Beautiful Soul

June 17, 2025

5  out of  5
rating by Lovely Peace In A Beautiful Soul
"I would just like to say the Herline did an amazing job taking care of my needs. I had questions, I had concerns, and was overall uncertain about how to move forward with finding the best insurance options for my home and vehicle. Herline was extremely patient with me, and just overall pleasant and cheerful (that was a relief). Herline answered all my questions in depth and detail, she didn’t skip a beat. By the time our conversation came to an end, I felt like I made the right choice and felt much lighter because I was stressing over my situation. Thank you so much for letting your authentic personality shine through while being professional and beneficial to both me and State Farm! Herline for president ;-)"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience with Herline. It’s great to know that she was able to address your questions and concerns with such patience and cheerfulness. Herline truly embodies the spirit of exceptional customer service, and we’re delighted that she made you feel more confident and at ease regarding your insurance options. We appreciate your kind words and support—Herline will surely be honored by your suggestion! If you have any more questions or need assistance in the future, please don't hesitate to reach out. "
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Xrontu Gachelin

June 16, 2025

5  out of  5
rating by Xrontu Gachelin
"Merci pou bon service la"
We responded:
"Dear xrontu, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service. Your satisfaction is our top priority, and we look forward to serving you again in the future!"
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Gabriel Adels

June 16, 2025

5  out of  5
rating by Gabriel Adels
"Scarlet was very helpful! She broke down every option and then we talked hoops. Best insurance sales experience to date!"
We responded:
"Dear Gabriel, Thank you for your wonderful review! We're so glad to hear that Scarlet was able to assist you effectively and make your insurance experience enjoyable. It's great to know that our approach and a little basketball conversation made a positive impact. We appreciate your feedback and look forward to helping you again in the future!"
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Elizabeth Centurion

June 11, 2025

5  out of  5
rating by Elizabeth Centurion
"Very efficient and excellent service from Charles Berrouet. Was able to reduce the price of our monthly premium."
We responded:
"Dear Elizabeth, Thank you for taking the time to leave such a fantastic review! We're delighted to hear that you received efficient and excellent service from Charles Berrouet, and that he was able to help reduce your monthly premium. Your satisfaction is our top priority, and we truly appreciate your feedback. "
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Selva Centurion

June 11, 2025

5  out of  5
rating by Selva Centurion
"Excelente servicio"
We responded:
"Dear Selva, Thank you so much for your wonderful 5-star review! We truly appreciate your support and are thrilled to hear that you had a positive experience. Your feedback motivates us to continue providing the best service possible. If there's anything else we can do for you, please don't hesitate to reach out!"
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Charles Bradbury

June 8, 2025

5  out of  5
rating by Charles Bradbury
"David was excellent help, courteous and answered all my questions, he deserves a raise"
We responded:
"Thank you so much for your kind words about David! We're thrilled to hear that he provided you with excellent assistance and was able to address all your questions. Your feedback is invaluable, and we truly appreciate your recognition of his hard work. We'll be sure to pass along your suggestion regarding a raise. Thanks again for taking the time to share your experience!"
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Boubou Magassa

June 6, 2025

5  out of  5
rating by Boubou Magassa
"Clear and concise, she was understanding and kept me informed the whole time. Thank you Herline for helping."
We responded:
"Dear Boubou, Thank you for taking the time to share your experience! We're thrilled to hear that Herline provided you with clear communication and support throughout the process. Your appreciation means a lot to us, and we’ll be sure to pass on your kind words to Herline. If you need any further assistance, feel free to reach out!"
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christina dannie charlemagne

June 2, 2025

5  out of  5
rating by christina dannie charlemagne
"Herline Pradere was very excellent I love how she explained everything thoroughly and well said she’s very down to Earth I really appreciate that fact we was able to share some situation and laugh about it I really recommended her very good at what she do I am very happy I had her as my agent"
We responded:
"Dear Christina, Thank you so much for taking the time to share your wonderful experience with Herline Pradere! We're thrilled to hear that she provided you with thorough explanations and made you feel comfortable during your interactions. It's great to know that you were able to connect and share some laughs – that personal touch can make all the difference. We truly appreciate your recommendation and are so glad to have Herline on our team. If you need any further assistance, please don't hesitate to reach out!"
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Maelle Methelus

May 31, 2025

5  out of  5
rating by Maelle Methelus
"Great service"
We responded:
"Thank you for this amazing review! "
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Pequiet Methelus

May 31, 2025

5  out of  5
rating by Pequiet Methelus
"Great service and experience."
We responded:
"Thank you for choosing our team on expanding your insurance protection. Securing whole life insurance is the best decision you could have made and we are glad we helped with the plan that meet your budget and needs"
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Johnnylee Benitez

May 29, 2025

5  out of  5
rating by Johnnylee Benitez
"Daja was absolutely amazing ! I just left USAA after over 10 years just because Daja made this process so much easier, best customer service and I’ve done customer service for a long time ! She was just phenomenal. She broke everything down for me and without hesitation understood all of my needs ! I would recommend her to anyone !"
We responded:
"We are delighted to have made the process easy, simple and hassle free for you while rooted on your needs!"
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Shakia Bundy

May 28, 2025

5  out of  5
rating by Shakia Bundy
"Mr. Berrouet is by far the best State Farm agent I have dealt with. I have been a customer of the insurance company for close to 20 years now. He is very thorough and personable."
We responded:
"Mrs Bundy, it was great meeting your family and recommending solutions for your needs. Thank you for allowing us to help you save on the best auto-home protection for you!"
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Rearcie Roberts

May 23, 2025

5  out of  5
rating by Rearcie Roberts
"Herline Pradete, actually took time to explain everything I needed to know about purchasing auto insurance. My questions wer answered to my satisfaction. She was very patient and kind. I would recommend her to anyone who's looking to purchase State Farm Insurance. I am very satisfied with her professionalism."
We responded:
"Thank you for your wonderful review, Rearcie! We're thrilled to hear that Herline Pradete took the time to thoroughly explain everything you needed to know about purchasing auto insurance. It's great to know that she was patient, kind, and able to answer all your questions to your satisfaction. We truly appreciate your recommendation and are glad you had a positive experience with her professionalism. If you need any further assistance, please feel free to reach out!"
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Ashley V

May 20, 2025

5  out of  5
rating by Ashley V
"Scarlett is great! Good communication and very responsive!"
We responded:
"Thank you so much for your kind words, Ashley! We're delighted to hear that Scarlett provided you with excellent communication and responsiveness. We strive to ensure our clients feel supported every step of the way. If you have any further questions or need assistance in the future, please don't hesitate to reach out!"
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Stacey Brown

May 20, 2025

5  out of  5
rating by Stacey Brown
"Judy, I mean Stephanie :) was pleasant to work with. I was pretty annoyed bc of the terrible service I’d received from the two previous agencies. But she, along with David constantly reinforced what sets them apart."
We responded:
"Thank you for your feedback! We're thrilled to hear that, Stephanie! was able to provide you with a positive experience, especially after your previous frustrations. It's great to know that both she and David were able to demonstrate what makes our agency stand out. We truly value your business and appreciate your patience. If you have any further questions or need assistance, please don’t hesitate to reach out!"
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Scarly Descardes

May 17, 2025

5  out of  5
rating by Scarly Descardes
"I don’t usually leave reviews, but I wanted to take a moment to shout out our agent, Charles Berrouet. He’s truly been a blessing to our family. He’s diligent, compassionate, and incredibly thoughtful in his work. State Farm is lucky to have someone like him on their team!"
We responded:
"Thank you so much for taking the time to share your experience! We’re thrilled to hear that Charles Berrouet has made such a positive impact on your family. His diligence, compassion, and thoughtfulness are qualities we truly value, and we’re proud to have him on our team. Your kind words mean a lot to us, and we appreciate your support! If you need anything else, please don’t hesitate to reach out."
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Kenyatta Cook

May 16, 2025

5  out of  5
rating by Kenyatta Cook
"Herline Is The Best Office Representative Ever! Her Customer Service Is Over The Top Awesome! Thank you So Much"
We responded:
"Thank you for your fantastic review! We're so glad to hear that Herline made such a positive impact on your experience. Providing exceptional customer service is our goal, and it's wonderful to know that Herline exceeded your expectations. We appreciate your kind words and look forward to serving you again soon! "
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Gloria Henson

May 16, 2025

5  out of  5
rating by Gloria Henson
"I received high quality service from Ms.Daja Williams. I highly recommend this business. Ms. Daja was very nice, positive, and professional. She went the extra mile to ensure that my needs were met. I felt that she listened to me, and gave me exceptional service."
We responded:
"Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with Ms. Daja Williams. Providing high-quality service and ensuring our clients feel heard and valued is our top priority. Your recommendation means a lot to us, and we will be sure to share your kind words with Daja. We look forward to serving you again in the future!"