Reviews
State Farm® Agent Charles Berrouet
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Wanda Sawyer
October 26, 2026
"Robert was a great help this morning in assisting me."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Desamot Lucien
October 23, 2026
"J’étais très satisfait et l’employé a été patiente et très professionnel,elle mérite une augmentation"
We responded:
"Hi Desamot, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Charles Berrouet’s team. Please reach out to us if any questions come up! - Charles Berrouet’s Insurance Team "
Will Smith
October 23, 2026
"Herline had exceptional customer service and made buying auto insurance for the first time smooth and fun."
We responded:
"Will, thank you for the amazing review! Our Philadelphia insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Charles Berrouet, your State Farm Agent "
Faith Harris
October 22, 2026
"Rohan did is very good job by serving the customer correctly."
We responded:
"Faith, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Linda Sciulli
October 22, 2026
"Erin was great, very detailed and informative! Greatly Appreciate Her…Thanks Again Erin!"
We responded:
"Hi Linda, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Charles Berrouet’s team. Please reach out to us if any questions come up! - Charles Berrouet’s Insurance Team "
Nettie Scott
October 22, 2026
"Christopher Faircloth in your office deserves a raise! He took the time to explain all my insurance options better than anyone ever has. Without any pressure or rushing. It felt like talking to a trusted friend. He made the process easy and simple.
If you need insurance, ask for Chris!"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Philadelphia. "
Carmen Vargas
October 20, 2026
"I want to begin by saying the moment I called StateFarm I got the most amazing Customer Service Rep, Erin I felt as thou I knew her she made me feel so comfortable and at ease she helped me with all my Automobile Insurance needs, she answered all my questions and even mentioned to me about bundling my home Insurance for an additional discount. She went above and beyond her customer service expertise. I wish we had more Reps like Erin. I highly give her 100% for her customer service skills and professionalism."
We responded:
"Hello Carmen, thank you for sharing the remarkable experience you had with Marybeth."
CJ Peterson
October 19, 2026
"Scarlett is simply talented, whatever you need shes there for you. Extremely satisfied for her to be my insurance agent moving forward !!!!!"
We responded:
"Welcome to our office. You will yet meet other great tea
Members in our customer experience team"
maoula magassa
October 19, 2026
"Stephanie has been amazing she helped me with my account and was so patient and was able to calm me down regarding my account! Like a good neighbor Stephanie is there."
We responded:
"Thank you so much for the 5 stars, maoula! We truly appreciate your feedback and are always happy to help whenever you need us. "
Boubou Magassa
October 19, 2026
"Clear and concise, she was understanding and kept me informed the whole time. Thank you Stephanie for helping."
We responded:
"Dear Boubou,
Thank you for taking the time to share your experience! We're thrilled to hear that Herline provided you with clear communication and support throughout the process. Your appreciation means a lot to us, and we’ll be sure to pass on your kind words to Herline. If you need any further assistance, feel free to reach out!"
Michele-Olivia Francois
October 18, 2026
"Charles Berrouet is great, very kind and helpful. He continues looking out for your best interests every single year. Always looking for the absolute best coverage for the individual.
He really wants the best for everyone! :)"
We responded:
"We love your family. Thank you for trusting us over the years s to serve you."
Caitlin McClain
October 15, 2026
"Scarlet was amazing to work with. She helped us through getting life insurance and answered all of our questions. We couldn’t thank her enough for helping us!"
We responded:
"Thank you for the 5-star review, Caitlin! We’re proud to serve the Philadelphia community and truly appreciate your support. "
Alton Crowther
October 15, 2026
"I had an excellent experience working with Herline. She was professional, knowledgeable, and took the time to clearly explain all available coverage options without applying pressure. Herline maintained prompt and courteous communication throughout the entire process and demonstrated genuine concern for finding the best policy to fit my needs and budget. I truly appreciated her patience, honesty, and outstanding customer service. I would highly recommend Herline to anyone seeking reliable and trustworthy insurance assistance."
We responded:
"Alton, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Charles Berrouet’s Team here in our Philadelphia office. "
Lakeisha Howard
October 15, 2026
"Lenecia was a huge help! She was very professional, supportive and attentive to my needs. She took her time to explain everything to me. She could tell that I was apprehensive and provided me with reassurance that she had me covered. Thank you so much Lenecia!!
If you are looking for a good agent!!! Look no further Lenecia is just a phone call away!!!!!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Philadelphia to know that you had such a wonderful experience with us here on State Farm Agent Charles Berrouet’s Team."
Maria Schofield
October 12, 2026
"I just got off the phone with Jen. She really took her time with me and allowed me to ask questions that I had wanted to ask for some time but felt foolish. She really tried to meet my needs and anticipate what I I was trying to do. I finally get my policies all setup by Jen. She’s a great addition to the office."
We responded:
"Hi Maria, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Charles Berrouet’s team. Please reach out to us if any questions come up! - Charles Berrouet’s Insurance Team "
Issa 1 Kamara
October 9, 2026
"Stephanie has been soo great she was patient with me as English is not my first language. She took her time to make sure my account was taken care of. Herline also took the time to talk to my wife and her as well. Fantastic office."
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Charles Berrouet’s team. "
Darren Berry
October 7, 2026
"She was very helpful as well as knowledgeable on helping with my needs."
We responded:
"Thank you for the 5-star review of Charles Berrouet’s team - we really appreciate your kind words! "
Patricia Henry
October 1, 2026
"Rohan did a wonderful job going through my policies!"
We responded:
"Thanks so much for the amazing review, Patricia! We really appreciate your support here in Philadelphia. Just reach out anytime if you need us - we’re here for you. "
Julius Brown
October 1, 2026
"Great customer service skills!!!"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
William A. Jones
September 29, 2026
"Excellent service. Always looking at my policies actively to save me money while maximizing my coverages. Very responsive to inquiries. Always great customer service with Charles and his team."
We responded:
"We feel honored to serve you over the years. Thank you for choosing our agency!"
Robert Jackson
September 29, 2026
"Rohan helped me get a better understanding of my policy"
We responded:
"Thanks so much for the fantastic rating, Robert! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
G S
September 29, 2026
"Lenecia was excellent to work with and made the process easy. Thanks!"
We responded:
"G, thank you for the amazing review! Our Philadelphia insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Charles Berrouet, your State Farm Agent "
Anna Weisberg
September 21, 2026
"Stephanie was very helpful, clear and friendly!"
We responded:
"Thank you so much for your wonderful feedback of us here at Charles Berrouet’s State Farm Insurance office! We’re so glad you had a positive experience with us. Please give us a call or send us an email if we can help you with anything additional. - Charles Berrouet’s Insurance Team "
Karen Williams
September 16, 2026
"Erin was phenomenal! I can't believe how helpful she was explaining so many option. I was able to complete my new coverage in one call. Something I've been trying to do for months. Thanks Erin for being so helpful in my search for insurance."
We responded:
"Karen, thank you for the amazing review! Our Philadelphia insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Charles Berrouet, your State Farm Agent "
wendy giles
September 14, 2026
"Scartlet was so kind, patient, and helpful in dealing with our unusual insurance situation. She worked out several quotes for us to consider and spent quite a bit of time making sure our needs were taken care of right away. I greatly appreciate her, and the whole State Farm team. Thank you for all your help!"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Philadelphia insurance team. "