Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ronel Joseph

Ronel Joseph

May 5, 2025

5  out of  5
rating by Ronel Joseph
"This office has outstanding service and is super professional thank you Stéphanie"
Profile photo of Natasha Nottingham

Natasha Nottingham

May 2, 2025

5  out of  5
rating by Natasha Nottingham
"Herline was very helpful and accommodating to my insurance needs.. very pleasant I really enjoyed working with Herline.😄"
We responded:
"Dear Natasha, Thank you for your kind words about Herline! We're delighted to hear that she was helpful and accommodating to your insurance needs. It's wonderful to know that you enjoyed working with her. Her positive attitude and dedication to customer service truly make a difference. If you need any further assistance in the future, please feel free to reach out! Best wishes,"
Profile photo of Diane Johnson

Diane Johnson

May 2, 2025

5  out of  5
rating by Diane Johnson
"I. I been with this office, many years and they're very good. Wouldn't go to no other company."
We responded:
"Dear Diane, Thank you for your wonderful review! We truly appreciate your loyalty and are thrilled to hear that you’ve had such a positive experience with our office over the years. Your trust means the world to us, and we’re committed to continuing to provide you with the best service possible. If you ever need anything, please don’t hesitate to reach out! "
Profile photo of Christopher Hall

Christopher Hall

May 1, 2025

5  out of  5
rating by Christopher Hall
"Just want to give credit to Stephanie for solid and sound advice for my insurance endeavors. She was sure to give me the information and advice for seeing which insurance policies would make sense for me and my lifestyle. Very kind and respectful in discussing complicated details of everything as well"
We responded:
"Dear Christopher, Thank you so much for taking the time to share your positive experience with Stephanie! We're thrilled to hear that she provided you with solid advice tailored to your insurance needs. It’s wonderful to know that her kindness and respect made the process of discussing complicated details easier for you. We truly appreciate your feedback and are glad to have Stephanie on our team. If you have any more questions or need further assistance, please don’t hesitate to reach out!"
Profile photo of Perla Polanco

Perla Polanco

April 30, 2025

5  out of  5
rating by Perla Polanco
"Scar is the best!"
We responded:
"Dear Perla, Thank you so much for your enthusiastic review! We're thrilled to hear that you think Scarlet is the best! We’re proud to have her on our team, and your feedback truly brightens our day. If you ever need anything or have more to share, don’t hesitate to reach out!"
Profile photo of Joes Big

Joes Big

April 30, 2025

5  out of  5
rating by Joes Big
"Charles is a good guy and he provides good service. I have been using him for over 5 years at state Farm. He is number one keep it up.charles continues to provide service to the community. Bon bagay Charles, ou edé nenpòt moun kelke swa lang li palé a kenbé la frè pam kontinyé bay bon sèvis ."
We responded:
"Thank you so much for your kind words, Joe! We're thrilled to hear that you’ve had such a positive experience with Charles over the past five years. His dedication to providing excellent service truly makes a difference in the community. We appreciate your support and look forward to continuing to serve you!"
Profile photo of shanley waterson

shanley waterson

April 25, 2025

5  out of  5
rating by shanley waterson
"Scarlet is the absolute sweetest! First time getting renters insurance and she made the process so easy and explained everything to me in detail! So so happy to work with her and statefarm!"
We responded:
"Thank you so much for your lovely review, Shanley! We're thrilled to hear that Scarlet made your first experience with renters insurance a smooth and enjoyable one. It's wonderful to know that she took the time to explain everything in detail. We’re so glad you chose to work with her and State Farm! If you have any more questions or need further assistance, don’t hesitate to reach out!"
Profile photo of Frantz Ulysse

Frantz Ulysse

April 25, 2025

5  out of  5
rating by Frantz Ulysse
"David was very kind and helpful"
We responded:
"Thank you for your wonderful review, Frantz! We're delighted to hear that David provided you with kindness and helpfulness during your experience. If you need any further assistance or have more feedback to share, feel free to reach out!"
Profile photo of Savannah Williams

Savannah Williams

April 25, 2025

5  out of  5
rating by Savannah Williams
"Highly recommend! I always get the best rates and speedy responses when working with Charles."
We responded:
"Thank you so much for your kind words, Savannah! I'm thrilled to hear that you've had such a positive experience working with Charles. It's great to know that you appreciate the rates and the quick responses. If there's anything else we can assist you with, please don't hesitate to reach out!"
Profile photo of Timothy Loach

Timothy Loach

April 24, 2025

5  out of  5
rating by Timothy Loach
"Great and helpful"
We responded:
"Timothy, we are glad to hear that you found the service and our team great and helpful! If you ever have any questions or need further assistance, feel free to reach out. Thank you for your feedback!"
Profile photo of Emerson Sheffey

Emerson Sheffey

April 24, 2025

5  out of  5
rating by Emerson Sheffey
"Stephanie with the Charles Berrouet Agency... provided some of the best customer service I've had from an Insurance company since H E DOUBLE HOCKEY STICKS 🏒 I first purchased auto insurance... so, if you are looking for great service I suggest calling the C. Berrouet agency ask for Stephanie... she is absolutely outstanding."
We responded:
"Dear Emmerson, Thank you so much for your fantastic review! We’re thrilled to hear that Stephanie provided you with some of the best customer service you’ve experienced. It’s wonderful to know that she made your auto insurance purchase a positive experience. We appreciate your recommendation and look forward to continuing to serve you. If you need any further assistance, please don’t hesitate to reach out!"
Profile photo of Red White

Red White

April 24, 2025

5  out of  5
rating by Red White
"Charles went out of his way to help me save on my policy and added extras"
We responded:
"Thank you for the 5-star rating! We truly appreciate your support. If there's anything specific you'd like to share about your experience or if you have any questions, feel free to reach out. We're here to help!"
Profile photo of Garret Fishman

Garret Fishman

April 22, 2025

5  out of  5
rating by Garret Fishman
"Working with Daja at State Farm was a fantastic experience. She was professional, knowledgeable, and genuinely attentive to my needs throughout the entire process. I felt confident and well taken care of every step of the way. It's clear she truly cares about her clients and goes the extra mile to provide outstanding service. Highly recommend connecting with Daja if you're looking for someone reliable, responsive, and easy to work with."
We responded:
"Thank you so much for your wonderful review, Garret! We're delighted to hear that your experience with Daja was so positive. She truly exemplifies our commitment to providing exceptional service and care for our clients. We appreciate your recommendation and are here for any future needs you may have!"
Profile photo of Mitchell Chellis

Mitchell Chellis

April 22, 2025

5  out of  5
rating by Mitchell Chellis
"My experience with Daja Was excellent she was very informative very polite very kind and satisfied all my needs to keep my business fully operational."
We responded:
"Thank you for your fantastic feedback, Mitchell! We're thrilled to hear that Daja provided you with excellent service and met all your needs. Her politeness and informative approach truly make a difference. "
Profile photo of maryrose alajo

maryrose alajo

April 21, 2025

5  out of  5
rating by maryrose alajo
"Evelyn was such a pleasure and very helpful!!"
We responded:
"Thank you so much for your kind words, Maryrose! We're thrilled to hear that you had a positive experience with Evelyn. She truly goes above and beyond to assist our clients. If you have any more feedback or need further assistance, feel free to reach out! "
Profile photo of Roy Aizen

Roy Aizen

April 21, 2025

5  out of  5
rating by Roy Aizen
"Herline was very helpful, friendly, and clear when I needed help transferring an out of state policy to Pennsylvania!"
We responded:
"Dear Roy, Thank you for taking the time to share your positive experience! 😊 We're delighted to hear that Herline was helpful, friendly, and provided clear guidance during your policy transfer to Pennsylvania. We strive to make every interaction as smooth as possible. If you need any further assistance, please feel free to reach out! 👍"
Profile photo of fayonna batts

fayonna batts

April 19, 2025

5  out of  5
rating by fayonna batts
"Stephanie was very helpful with all of my needs!"
We responded:
"Hello Fayonna, Thank you so much for your kind words! We're thrilled to hear that Stephanie was able to assist you effectively. Your satisfaction is our top priority, and it’s wonderful to know that Stephanie met your needs. "
Profile photo of Keisha Brown

Keisha Brown

April 11, 2025

5  out of  5
rating by Keisha Brown
"The Charles Berrouet State Farm agency is customer focused and engaging. The staff and the head of the agency assists their customers in reaching their insurance needs. They are welcoming and kind; it's a great place to service all your insurance needs."
We responded:
"Hi Keisha, Thank you for sharing your positive experience with the Charles Berrouet State Farm agency! It’s wonderful to hear that their customer-focused approach and engaging staff made such a positive impact on your insurance needs. A welcoming and kind atmosphere can really make a difference. I appreciate you taking the time to highlight their excellent service!"
Profile photo of Felix Diaz

Felix Diaz

April 7, 2025

5  out of  5
rating by Felix Diaz
"I really needed car insurance bad and came across charles. He was quick at answering all my questions. The process was smooth nd easy."
We responded:
"Hi Felix! 😊 Thank you for sharing your experience with Charles! We're so glad to hear that he was quick to answer your questions and made the process smooth and easy for you. 🚗💨 Your satisfaction is our priority! If anyone needs assistance, they know who to reach out to! "
Profile photo of Kurt White

Kurt White

April 7, 2025

5  out of  5
rating by Kurt White
"Daja was extremely excellent!! She has wonderful customer service and made me feel like I made the right choice to switch back to State Farm. She made sure she gave me the best quote on my BMW which was excellent for me. When you call, just ask for Daja, she will make you feel like State Farm is your rightful home for your auto and home insurance. Thank you again Daja!!!!"
We responded:
"Hi Kurt! 🌟 Thank you so much for your kind words about Daja! We're thrilled to hear that she provided you with such excellent service and made you feel at home with State Farm. 🚗🏡 Your satisfaction means the world to us! If anyone needs help, thank you again for sharing your experience!"
Profile photo of Samara Wessells

Samara Wessells

March 28, 2025

5  out of  5
rating by Samara Wessells
"She was very helpful very pleasant and she got the job done!"
We responded:
"Samara, thank you for your review! We're thrilled to hear that you had a positive experience and found our team member helpful and pleasant. Getting the job done efficiently is what we strive for! We appreciate your feedback and hope to see you again soon!"
Profile photo of rashonda

rashonda

March 18, 2025

5  out of  5
rating by rashonda
"Daja was amazing with assisting me with getting a new car insurance policy. She very knowledgeable, informative and made the process super easy for me. I have been with State Farm for 11 years and don’t plan on leaving them any time soon."
We responded:
"Thank you so much for your fantastic review, Rashonda! 🌟 We're delighted to hear that Daja provided you with amazing assistance in securing your new car insurance policy. 🚗 Her knowledge and dedication to making the process easy for you truly reflects our commitment to exceptional customer service at Charles Berrouet, State Farm Agent. 🙌 We’re thrilled to have you as a valued customer for 11 years and appreciate your loyalty! If anyone is looking for reliable and informative insurance support in Philadelphia, PA, we invite you to connect with Daja and our team. Your satisfaction means the world to us! 😊✨ Charles Berrouet, State Farm Agent, Philadelphia, PA – Here for all your insurance needs! 🏠💼"
Profile photo of Nahum Laguerre

Nahum Laguerre

March 17, 2025

5  out of  5
rating by Nahum Laguerre
"So was a really great experience help me with everything ha ha ha ha ha ha ha was able to do everything by myself but to come and help me with everything so I’m very glad he was there so his name is Charles G Barra if you have any inconvenience guys you should go to his office and he will give you good services"
We responded:
"Thank you so much for your wonderful review, Nahum! 🌟 We're thrilled to hear that you had a great experience with our office. Our goal is to provide exceptional customer service and support, and I am happy I was able to assist you with everything you needed! 🙌 Your satisfaction is our top priority, and we appreciate your kind words! 😊✨ Charles Berrouet, State Farm Agent, Philadelphia, PA – Here to help you with all your insurance needs! 🏠🚗"
Profile photo of widmark sam

widmark sam

March 14, 2025

5  out of  5
rating by widmark sam
"This office is second to none. Everyone is friendly, helpful and highly professional. They remove the complexity out of our hands and make the insurance process so simple. Charles in particular the agent is a great humanist and conversationalist. His care and sometimes humor is contagious. Thank you, State Farm family. United for life! :-)"
We responded:
"Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with our team. It’s our goal to make the insurance process as simple and stress-free as possible, and we're glad to know that we succeeded in doing that for you. Charles is indeed an integral member of our team, and we’ll make sure to share your kind words with him. We appreciate your trust in us and look forward to being your insurance partner for life! Thank you for choosing Charles Berrouet State Farm!"
Profile photo of Jisette Jules

Jisette Jules

March 12, 2025

5  out of  5
rating by Jisette Jules
"Great office. They helped with whole life coverage for my son all paid within 20 years"
We responded:
"Jisette, thank you for your fantastic review! We're so glad to hear that our team was able to assist you with whole life coverage for your son. It's wonderful to know that we could help you secure a bright financial future for him. If you have any questions or need further assistance, please don’t hesitate to reach out. We appreciate your trust in us!"