Customer Retention Specialist - State Farm Agent Team Member
Full Time in Fully Remote - US
Responsive recruiter
Benefits
- Work From Home
- Remote
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Customer Retention Specialist – Remote
Job Type Full-Time Location Remote
The The Berrouet Agency is seeking a fully licensed Customer Retention Specialist with prior State Farm agency experience to join our team in a remote capacity. This role is designed for a calm, compassionate, and detail-oriented professional who excels at supporting existing clients, strengthening relationships, and proactively guiding customers through renewals and coverage decisions.
This position is ideal for someone who listens first, communicates clearly, and understands that exceptional service—especially during life’s challenging moments—naturally leads to meaningful retention and in-book sales conversations.
About the Role
As a Customer Retention Specialist, you will focus on maintaining and strengthening our existing book of business. You’ll serve as a trusted point of contact for policyholders, ensuring they feel supported, understood, and properly protected while identifying opportunities to enhance coverage and engagement.
What You’ll Do
- Communicate with existing customers regarding policy renewals and coverage options
- Review accounts and assist with policy updates, changes, and endorsements
- Provide clear, empathetic guidance during service-related or claims-related conversations
- Identify opportunities to improve customer satisfaction, retention, and engagement
- Conduct needs-based coverage reviews and identify in-book sales opportunities when appropriate
- Maintain accurate documentation of all customer interactions
- Collaborate remotely with team members to meet retention and outreach goals
What We’re Looking For
- Active Property & Casualty and Life & Health insurance licenses required
- Prior State Farm agency experience required
- Strong interpersonal, relationship-building, and problem-solving skills
- Excellent listening and communication abilities
- Detail-oriented with a strong focus on customer experience and follow-through
- Experience in customer service, account management, or insurance servicing preferred
- Professional, dependable, and self-motivated work style in a remote environment
Why Join The Berrouet Agency
- Fully remote role with a service-driven, experienced team
- Opportunity to leverage your State Farm knowledge in a meaningful, relationship-focused role
- Supportive agency culture built on integrity, care, and accountability
- Growth opportunities for team members who demonstrate initiative and sales aptitude
- A rewarding career helping individuals and families protect what matters most
Ready to Make an Impact—From Anywhere?
If you’re a licensed insurance professional with State Farm experience who thrives in a service-focused, retention-driven role and enjoys building long-term client relationships, we’d love to connect.
Apply today to join The Berrouet Agency as a remote Customer Retention Specialist.
This is a remote position.
Compensation $50,000.00 - $70,000.00 per year
Join a community of good neighbors
-
Make a difference in your community every day.
-
Gain confidence and grow your dream career.
-
Earn benefits and rewards that are second to none